Supervisor Operations

The Supervisor of Operations is responsible for import and export daily operations provides advice direction and support to internal and external stakeholders. This role is responsible for managing a team and coordinating logistics operations for the 8pm 5am second shift.

Key Responsibilities:

• Enhance customer relationships by identifying areas for improvement in the overall customer experience
• Own the of updating  and analyzing of reports dashboards and presentations that provide stakeholders with insights and information on realtime project status and daily operations
• Oversees the daily operations projects and performance of the team to meet KPIs and OKRs as agreed to with the client SLA
• Summarize and present key insights and actions gleaned from daily operations and implement solutions to reduce costs improve cycle times minimize customs duties and enhance the visibility and security of the customers supply chains 
• Measure initiatives for impact and value and prioritize them accordingly
• Support operational continuity and risk management plans
• Execute and implement assigned individually owned projects
• Audit and ensure the team is in full compliance with all applicable trade regulations including internal policies and procedures such as Standard Work Instructions (SWI) external government regulations and customer policies / requirements and implement corrective actions as needed
• Analyze workflow and processes to optimize business operations and compliance management activities
• Delegate and monitor the work of personnel providing support and interpreting instructions and objectives to ensure quality and evaluate their contributions to support annual performance reviews and address employee performance problems 
• Monitor productivity model to understand and record current workload and team capacity 
• Implement the necessary training knowledge and processes for team to perform their role
• Continuously develop your individual knowledge of logistics trends compliance and general business acumen to benefit the customer and your personal career development 
• Collaborate with other supervisors to stay compliant and improve service delivery
• Actively promote an atmosphere of success and camaraderie within the team
• Other tasks as required

Qualifications :

• Ability to work 8:00pm 5:00am night shift
• Bachelors degree with a specialization in Supply Chain & Logistics related field or equivalent experience
• 5 years in customer service compliance transportation logistics supply chain or related experience 
• 3 years experience in daily operations management and people management 
• 3 years experience in owning stakeholder management and facilitation
• 2 years experience in multiple shift management and facilities management
• Industry certifications such as Supply Chain & Logistic IATA/FIATA Lean Six Sigma is preferred 
• Knowledge of corporate import/export requirements large scale warehouse operations
• Proficiency in using Google Suite tools including Google Sheets for data analysis and information sharing
• Strong attention to detail analytical skills and quality management
• Excellent customer service skills including negotiation proven ability to listen comprehend effectively communicate clearly and concisely to obtain positive results 
• Risk sensitive recognizes when problems arise or are likely to arise 
• Ability to develop evaluate recommend and present best options
• Must be willing to occasionally work outside normal business hours including weekends 
• Travel less than 10

Additional Information :

Expeditors offers competitive benefits to all fulltime employees including:

• Paid vacation
• Holidays 
• Flexible Days 
• Paid Sick Time 
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical Prescription Drug Dental & Vision Coverage
• Paid Parental Leave (additional eligibility criteria)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program
• Educational Assistance and Reimbursement
• Position is full time Monday through Friday 

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Fulltime