Director of Rooms
Director of Rooms
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What youll do...
- Coordinate the organization and administrative functions in all areas of the Rooms Division: Front Office Guest Services Housekeeping and Spa.
- Daily management of Rooms Division ensure clear communication with and amongst departments to provide complete guest and team member satisfaction.
- Continuously evaluate performance of each Rooms Division and taking corrective actions when necessary.
- Establish and champion Delanospecific Standard Operating Procedures (SOPs) independently and with your heads of department. Ensure compliance of brand and company standards and policies.
- Attend lead and participate in various hotel and departmental meetings.
- Attract and retain the best talent in the market. Conducts interviews for all corresponding departments for the preopening phase and beyond.
- With Executive Committee determine strategy training and tools needed to ensure the sense of empowerment necessary for team members to provide exceptional guest service.
- Facilitate the training and development for Rooms Division team to the Delano standards and style.
- Monitor and review guest comments and feedback to identify areas for improvement.
- Respond directly to guests as necessary.
- In partnership with the General Manager and applicable teams monitor daily availability and occupancy and communicate with Revenue to resolve any challenges.
- Participates in Fire Safety and Loss Prevention programs.
- Ensure the efficiency and service levels of departments through scheduling and monitoring staffing levels.
- Ensure preparation of required reports including (but not limited to) Wage Progress payroll revenue team member schedules quarterly actions plans.
- Oversee divisional matters as they relate to federal state and local employment and civil rights laws.
- We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for everyone on the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service.
Qualifications :
What were looking for...
- 7 years of progressive experience in hotel or a related industry leadership role preferably in an upscale or lifestyle brand hotel.
- Preopening experience strongly preferred
- Proven team leader with a high level of energy and motivation with a proven track record of living the companys values
- Youre a strong team leader a natural at managing and inspiring others in a way that gets the best out of them.
- You combine analytical and methodical thinking with high attention to detail and a solutionfocused approach.
- Youre a great communicator both verbally and written and a great listener. Fluent in English and Spanish strongly preferred.
- A proficient understanding of Computer systems such as: Opera Hotsos Microsoft Word Excel & Outlook point of sale systems.
- Ability to multitask work in a fastpaced environment and have a highlevel attention to detail. You prioritize and adapt to the changing needs of the operation.
- You have a passion for hospitality you inspire an enthusiastic guestcentered approach.
- You can turn any situation around into a positive experience for all guests and team alike.
- You think big and encourage your team to believe.
- You are a natural at leading and managing others and you lead by example creating an environment where your team can be their best self.
- You are able to easily identify and utilize emerging trends and technology to generate revenue.
- You exhibit a professional attitude diplomacy and an ability to handle difficult situations.
- You are highly responsible reliable and ethical. A reputation for honesty and integrity.
Additional Information :
Whats in it for you
- The opportunity to join an innovative fastgrowing international group thats committed to not just building new hotels but building a global brand.
- The chance to challenge the norm and work in an environment that is both creative and rewarding.
- Become part of a team thats very passionate about creating great hospitality experiences and exploring new locations at every opportunity.
- A competitive package and plenty of opportunity for development.
Delano is part of the Lifestyle Collective of Ennismore. Ennismore is a creative hospitality company with a global collective of entrepreneurial and founderbuilt brands with purpose at their heart. Ennismore and Accor entered a joint venture in 2021 creating a new autonomous entity and the worlds fastestgrowing lifestyle and leisure hospitality company.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
