Associate Account Manager Flights

KAYAK part of Booking Holdings (NASDAQ: BKNG) is the worlds leading travel search engine. With billions of queries across our platforms we help people find their perfect flight stay rental car and vacation package. Were also transforming business travel with a new corporate travel solution KAYAK for Business.

As an employee of KAYAK you will be part of a travel company that operates a portfolio of global metasearch brands including momondo Cheapflights and HotelsCombined among others. From startup to industry leader innovation is in our DNA and every employee has an opportunity to make their mark. Our focus is on building the best travel search engine to make it easier for everyone to experience the world.

KAYAK is seeking a driven and strategic Associate Account Manager to play a pivotal role in managing and growing our key airline partnerships within the Flight vertical! This role is wellsuited for someone with a deep curiosity about the air travel industry and its interconnected role in the broader travel ecosystem. Strong analytical expertise and polished interpersonal skills are essential as this position involves high levels of external engagement and crossfunctional collaboration.

In this role you will:

• Build and maintain strong longlasting relationships with our airline partners by acting as the primary point of contact addressing inquiries resolving issues and ensuring partner satisfaction.
• Lead performance analysis and proactively identify growth opportunities tailored to partner needs and market trends to drive optimised outcomes for both partners and internal collaborators.
• Develop and execute account strategies focusing on driving revenue growth and on delivering outstanding user experiences.
• Foster a close internal collaboration across the organisation partnering closely with commercial engineering finance and product teams to set goals and deliver results.
• Act as a trusted adviser across airline accounts managing reporting tracking billing operations and optimisations with precision and insight.
• Stay informed on the latest developments in the airline industry and monitor the competitive landscape to craft and execute innovative ways to improve the companys market position.

Please apply if you have:

• 3 years of meaningful experience travel/airline industry experience is a plus.
• Proven experience in account management or a related customerfacing role.
• Strong analytical problemsolving and negotiation skills.
• Strategic mindset coupled with a high attention to detail.
• A selfstarter with the ability to work both independently and in teams.
• Excellent verbal and written communication skills and very strong presentation abilities.
• Fluency in English written and spoken.
• Ability to manage projects of varying size simultaneously while prioritising appropriately.
• Ability to effectively collaborate with internal technical teams and interact with senior members of KAYAK leadership across globally located offices.
• High proficiency in Excel and Google Suite.
• BA/BS degree.
• Travel required.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and wellbeing:
  • Companypaid therapy sessions through SpringHealth
  • Companypaid subscription to HeadSpace
  • Companywide week off a year the whole team fully recharges (and returns without a pileup of work!
  • No meeting Fridays
• Paid parental leave
• Generous paid vacation time off for your birthday
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousand of ondemand elearnings
• Travel Discounts
• Employee Resource Groups
• 5 weeks paid vacation
• Social events & Thursday happy hours
• Free lunch 2 days per week
• Pension plan contributions
• Supplemental accident insurance
• Health insurance subsidy of 250 CHF per month
• Lunch Check Card of 180 CHF per month
• Profawo membership which is a nonprofit organization dedicated to promoting the compatibility of family and work

Diversity Equity and Inclusion

At OpenTable/KAYAK we aspire to be a workplace that fosters inclusion and reflects the diverse communities we serve. Hiring people with different backgrounds and perspectives is critical to innovation and to how we deliver great experiences for our users partners and teams. We strive to be an open and welcoming environment so that no matter who you are you can be yourself.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform job responsibilities and to receive other benefits and privileges of employment. Please contact us to request accommodation(s).