Advanced Support Recovery Specialist 2654
Advanced Support Recovery Specialist 2654
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$ 92729 - 108617
1 Vacancy
Job Description
We welcome applications from all qualified job seekers. Should you require accommodations throughout the application or hiring process please dont hesitate to contact as we are committed to ensuring a seamless and accessible experience for all candidates.Also consider joining our Indigenous Peoplesor People with Disabilities Talent Pool to receive information about future opportunities and to learn more about our DEI hiring.
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Were looking for Disability Case Manager Severe/Catastrophic (Advanced Support & Recovery Specialist) to provide Advanced Support & Recovery services to support our customers. In this role you will be dedicated to providing customers with access to necessary benefits treatment and healthcare services following accidents resulting in severe or catastrophic injuries.
You will proactively manage case files in a onetoone case management environment supporting customer rehabilitation. Leveraging your recovery and disability case management knowledge you will assess customer needs and develop appropriate goals milestones and timelines to support them in managing the physical and psychological impacts of their accident in
consultation with customer and health care professionals.
Your natural empathy and welldeveloped communication skills will aid you in supporting your customers throughout their recovery journey identifying their needs while also assisting in the coordination of their insurance benefits. Your demonstrated skills in building and maintaining relationships with a variety of stakeholders will enable you to collaborate effectively with external health care professionals health care facilities and community stakeholders among others.
Your work will positively impact the lives of British Columbians by implementing and managing the most appropriate recovery or care plan for each customer.
You will be working with customers over the phone as well as traveling to alternate locations when required including healthcare facilities or customers homes.
Application Requirements:
- An undergraduate degree or diploma (Kinesiology Occupational Therapy Physical Therapy Disability Management etc. and professional experience in disability management or vocational rehabilitation or an equivalent combination of education and direct experience in customer recovery vocational rehabilitation or disability case management
- Experience must include several years of direct proactive recovery/disability case management with a portfolio of customers along with their families who have sustained severe and/or catastrophic injuries including direct collaboration with all Health Care Providers throughout the entire duration of their rehabilitation.
- Meet the provincially legislated requirements of the Criminal Records Review Act (CRRA)
- Proven leadership skills to coordinate and lead meetings of relevant internal and external stakeholders
- Detail oriented and organized able to handle multiple files and tasks on a daily basis
- Ability and willingness to travel to alternate locations including healthcare facilities or customers homes when required
- Strong problem solving and conflict resolution skills
Are you the ideal candidate
You have:
- A genuine desire to build trusted longterm relationships with customers and their family members listen to their concerns and put their preferences needs and values at the centre of their recovery goals
- Knowledge and understanding of catastrophic trauma and the effects of longterm disability on mental health
- The ability to manage all documents that are relevant to a customers claim including keeping files up to date and recording details required to facilitate a customers recovery
- A collaborative approach to skillfully manage a broad spectrum of cases coordinating and managing the multiple care and service providers and stakeholders involved in the customers recovery journey
What we offer:
- Competitive Salary & Benefits: We are committed to providing industry competitive salary and benefits
- Salary Range: $92729.00 $108617.60 5 premium
- 16 Time Off days
- 3 weeks vacation
- Excellent benefits and pension
- Flexible Working Arrangements: We offer flexible working arrangements as we continue to support our employees in balancing their career and family commitments
- Engaging Culture: We promote an inclusive and diverse work environment.
- Employing a hybrid working model this role combines onsite in office work with work from home flexibility.
We invite you to apply today and find out why employees recommend ICBC to their friends and family as an excellent place to work. We value and seek to maintain an environment of Collaborative Supportive Straightforward and Knowledgeable team.
Come join us at one of BCs Top Employers!
Only candidates legally entitled to work in Canada will be considered for this position.
About us:
At ICBC its our job to make sure the car insurance system works for all British Columbians today and in the future. If you want to make the most of your skills and expertise while growing your career we want you. A career at ICBC is an opportunity to be part of a talented diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive salary comprehensive benefits and a collaborative work environment. If you are reliable and dependable contact us today to be part of our talented and diverse team as we work together to create an insurance system we can all be proud of.
Work arrangements defined:
- Hybrid 8 you will work a minimum of 8 days in a 4week period at your primary office headquarters (typically 2 days per week). The remaining days will be remote within British Columbia.
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Required Experience:
Unclear Seniority
Employment Type
Full Time
