Customer Service Advisor - Call Center Pool
Customer Service Advisor - Call Center Pool
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Essential Functions
Delivers excellent customer service by responding to inquiries and questions about customer accounts and services in a timely accurate and complete manner Reviews and analyzes complex residential and commercial property billing and responds to customer questions or complaints by modifying customer accounts and billing and initiating and explaining complex adjustments customers Interacts with the customer to schedule and process meter readings process electronic credit card and check payments initiates or removes penalties/fees and calculates new balances Processes name/address change and final bill emails initiates refunds and Dispute Resolving Board DRB requests and provides information to customers regarding Bay Fee Exemption or Customer Assistance Program CAP Maintains contact and appropriate followup with residential and commercial customers through multiple channels including phone facetoface email fax etc. Cultivates effective customer relationships that foster customer satisfaction Grants bill extensions and assists with bill collections by initiating turn/offs for nonpayment Identifies and troubleshoots technical issues as appropriate including handling inquiries and resetting customer passwords Stays wellinformed on WSSC Water business operations such as daily water main breaks to better service our customers Educates and advises customers on water and sewer tips such as identifying leaks on property (dye test meter reading etc. Staffs OneStop Shop
Work Schedule
Schedule based on scheduling: Call Center operates MondayFriday 8:00 am to 5:00 pm with additional hours as needed.
Delivers excellent customer service by responding to inquiries and questions about customer accounts and services in a timely accurate and complete manner Reviews and analyzes complex residential and commercial property billing and responds to customer questions or complaints by modifying customer accounts and billing and initiating and explaining complex adjustments customers Interacts with the customer to schedule and process meter readings process electronic credit card and check payments initiates or removes penalties/fees and calculates new balances Processes name/address change and final bill emails initiates refunds and Dispute Resolving Board DRB requests and provides information to customers regarding Bay Fee Exemption or Customer Assistance Program CAP Maintains contact and appropriate followup with residential and commercial customers through multiple channels including phone facetoface email fax etc. Cultivates effective customer relationships that foster customer satisfaction Grants bill extensions and assists with bill collections by initiating turn/offs for nonpayment Identifies and troubleshoots technical issues as appropriate including handling inquiries and resetting customer passwords Stays wellinformed on WSSC Water business operations such as daily water main breaks to better service our customers Educates and advises customers on water and sewer tips such as identifying leaks on property (dye test meter reading etc. Staffs OneStop Shop
Work Schedule
Schedule based on scheduling: Call Center operates MondayFriday 8:00 am to 5:00 pm with additional hours as needed.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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