IT Helpdesk Support Officer
IT Helpdesk Support Officer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
IT Helpdesk Support Officer
Graduates encouraged to apply
Full Time Permanent role
White Rock Cairns Campus (some intercampus travel required)
Trinity Anglican School is seeking applications for an IT Helpdesk Support Officer to work at both its White Rock and Kewarra Beach campuses.
Have you just finished or are currently studying your IT degree Are you taking your first steps in your IT career Or perhaps looking to move into an environment that prioritises your skill development
Trinity Anglican School is seeking an IT Helpdesk Support Officer; join an organisation where support and skill development are baked in to what we do.
About you:
- You are looking for a role where you can demonstrate your customer service skills and technical expertise.
- Your role is to enable students and staff to make the best use of the technology to create an awesome learning experience. TAS is a school which prides itself on being both an innovator and an early adopter.
- Reporting to the Manager of IT you will be responsible for providing a professional customercentric IT service and facilitate the effective support of IT services across the School.
- You will develop and use your knowledge to maintain repair test and ensure ongoing operation of computer software hardware etc for staff and students.
We are seeking someone with:
- Knowledge of and intermediate ability to use a variety of software programs including Microsoft operating systems and Office suites Adobe Suite and the current versions of various web explorers
- Intermediate knowledge of hardware and configuration of networking peripherals including a sound understanding of the principles of a networking operating system
- Intermediate understanding of administering a server operating system
- Demonstrated ability to advise users in the effective use of Microsoft Office Suite (in particular Word Excel Power Point OneDrive and Adobe)
- A good understanding of Laptop Computers Desktop systems and Peripherals with a demonstrated ability to support such systems in an environment where users have varying computing skill levels
- Analytical and problemsolving skills and demonstrated ability to perform computer and peripheral maintenance and troubleshooting to component level in a safe and effective manner
- Proven skills in written and oral communication and a capacity to display strong client focus and work in a team environment
- Attention to detail and the ability to prioritise tasks and work at a fast pace
- Advanced skills using email and Internet
- ITIL equivalent: Tier 1
- A sense of humour!
The role will be primarily based at White Rock but will spend time at the Kewarra Beach campus. Crosscampus travel will be subsidised where applicable.
TAS has a goal to inspire its staff and students to be the best they can be. As a new member of the TAS IT team you will receive the support you need and the challenges you crave to help us to provide the top quality education for which TAS holds a strong reputation.
Check out our webpage at www.tas.qld for more information about the leading independent school in Far North Queensland.
Suitability to work with children students and young people
TAS provides a safe and supportive learning environment for our children students and young people and we achieve this through recruiting professional staff based on merit and suitability to work with children students and young people.
To ensure your suitability to work with children students and young people the following checks will be undertaken in the recruitment process:
- National Register Screen (Anglican Schools Commission)
- Reference Checks
- Blue Card Suitability (no card no start laws apply)
How do I apply
Please provide the following information to be assessed for this position:
- Your current rsum (including your employment history with functions or roles performed dates of employment major achievements or awards and qualifications).
- A statement of suitability telling us how you meet the primary responsibilities of this position.
- All documents must be inMicrosoft WordorPDFformat.
As this is a permanent role no Working Holiday or Student Visas accepted nor applications from Agencies.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
