Senior Manager CS Strategy Operations
Senior Manager CS Strategy Operations
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$ 131000 - 165000
1 Vacancy
Job Description
About Us
Diligent is the global leader in modern governance providing SaaS solutions across governance risk compliance audit and ESG. Empowering more than 1 million users and 700000 board members and leaders with a holistic view of their organizations GRC practices so they can make better decisions faster. No matter the challenge.
At Diligent you are an agent of positive change. You are joining a team of passionate smart creative people who not only want to help build thesoftware companyof the future but who want to make the world a more sustainable equitable and better place.Be a part of a global community on a mission to make a real impact.
Learn more atdiligent.
Position Overview
We are seeking a Sr. Manager CS Strategy & Operations to partner with Customer Success leadership and help build a worldclass customer success organization. You will be responsible for helping define and execute on the customer success vision strategy and roadmap for expanding gross dollar expansion. Our products are used by one million usersfrom over 23000 organizations including 62 of the Fortune 500 90 of the FTSE 100 and 83 of the ASX 200 to improve their bottom line keep pace with stakeholder expectations and create lasting positive impact on the world. The ideal candidate will have a proven track record in building world class customer experience operations and strategic initiatives particularly in SAAS companies.
What Youll Be Doing:
- Define lead and execute customer success strategy in support of business priorities
- Partner with the CS leadership team to develop and modify the customer experience across through strategic insights and recommendations
- Build understanding consensus and alignment with key stakeholders. Develop a strong understanding of stakeholders to drive decisions
- Work with partners to drive the CS annual planning process including bottomup target setting and territory carving
- Drive visibility into business success and accountability (e.g. through Retention Councils and operational reviews recommending paths to green etc)
- Lead operational excellence across process and technology (e.g. Gainsight) to improve both the customer success manager & customer experiences
- Attract grow and retain top talent providing inspiration clarity of purpose and an environment conducive to diversity of thought innovation and personal/career growth
What Youll Bring Along:
- 710 years of experience in a strategic operations and/or consulting role
- 4 years managing highperforming teams
- Sharp analytical and problemsolving skills with a strong bias for action thinking from first principles and delivering the best results
- Experience with Salesforce and Gainsight
- Ability to communicate with clarity and purpose across stakeholders including tailoring messaging for a given audience
- Strong biz acumen and understanding of SaaS business models
- Ability to define a vision and see it through to completion
- Strong desire for collaboration and partnerships this is a highly collaborative role that will work with a range of senior leaders; proven track record of effectively interacting with senior management
U.S pay range
$131000 $165000 USD
What Diligent Offers You
- Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
- We care about our people.Diligent offers a flexible work environment global days of service comprehensive health benefits meeting free days generous time off policy and wellness programsto name a few
- We have teams all over the world. We may be headquartered in New York City but we have office hubs in Washington D.C. Vancouver London Galway Budapest Munich Bengaluru Singapore and Sydney.
- Diversity is important to us. Growing maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team facilitate dialogue and foster understanding.
Diligent created the modern governance movement. Our worldchanging idea is to empower leaders with the technology insights and connections they need to drive greater impact and accountability to lead with purpose. Our employees are passionate smart and creative people who not only want to help build the software company of the future but who want to make the world a more sustainable equitable and better place.
Headquartered in New York Diligent has offices in Washington D.C. Baltimore London Galway Budapest Vancouver Bengaluru Munich and Sydney.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental disability age military status protected veteran status marital status registered domestic partner or civil union status gender (including sex stereotyping and gender identity or expression) medical condition (including but not limited to cancer related or HIV/AIDS related) genetic information or sexual orientation in accordance with applicable federal state and local laws.We also consider qualified applicants regardless of criminal histories consistent with legal requirements. See alsoDiligents EEO Policy and Know Your Rights.We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability you may contact us at .
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
Required Experience:
Senior Manager
Employment Type
Full Time
