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Responsibilities Defines the structure and relationship among CRM solutions including the identification of reusable components quality level metrics the organization and layering of software and the determination of interfaces. Responsibilities also include developing implementing and managing CRM solutions in a large and distributed environment monitor the whole system understand all interactions between components on a given level of abstraction as well as to define limitations and requirements for source code. Defines the interactions between application packages databases and middleware systems. General Skills Leadership experience in the development and implementation of CRM solution architectures at the specified experience level Extensive experience with CRM applications operating systems environments database technologies programming languages and communication protocols Knowledge of performance considerations in different environments Experience in structured methodologies for the design development and implementation of applications Experience with middleware and gateways Extensive experience in CRM applications analysis and design in large enterprise environments Experience in the use of development tools Computer Aided Software Engineering C A S E tools information retrieval packages and other software tools such as project management software and business reengineering software Experience in the use of data and process modelling methodologies techniques and tools including a working knowledge of metadata structures repository functions and data dictionaries Experience in developing enterprise architecture deliverables (e.g. models) Awareness of emerging I&IT trends and directions Excellent analytical problemsolving and decisionmaking skills; verbal and written communication skills; interpersonal and negotiation skills A team player with a track record for meeting deadlines Desirable Skills Knowledge and understanding of objectoriented analysis and design techniques Experience in developing enterprise architecture deliverables (e.g. models) based on Ontario Government Enterprise Architecture methodologies processes and practice Knowledge and understanding of Information Management principles concepts policies and practices Experience designing detailed functional and technical requirements for new and existing business solutions Experience developing enterprise architecture deliverables (e.g. models and documentation) Experience leading multitier application infrastructure design documentation and configuration for medium or large corporate implementations Experience designing developing implementing and maintaining large complex CRM applications workflow processes and dynamic formsSkillsExperience and Skill Set Requirements
Hybrid Work Arrangement: FFS will need to work at 5700 Yonge for 23 days per week.
Cram Technical Skills and Knowledge 70
Curam knowledge and experience 10 years)
Curam development
Technical architectural support
Technical solutioning and support for project/tech leads
Business Requirements and Project Management Skill 15
Project Management Skills i.e. effort estimation project plan risk/issue management solutions presentation etc)
Business and enduser engagement
Business requirement analysis options analysis and recommendation
CI/CD DevOps and Infrastructure 15
Experience with Azure DevOps pipelines
Technical experience with infrastructure and operational needs for development teams i.e. (WebSphere Oracle Solaris Cloud support)
Must haves:
Cram Technical Skills and Knowledge 70
Curam knowledge and experience 10 years)
Curam development
Technical architectural support
Technical solutioning and support for project/tech leads
Business Requirements and Project Management Skill 15
Project Management Skills i.e. effort estimation project plan risk/issue management solutions presentation etc)
Full Time