Senior UC Operations Engineer
Senior UC Operations Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Chubb is the worlds largest publicly traded property and casualty insurer operating in 54 countries Chubb is making significant investments to thrive in a digital age.Chubb launched its third Technology Hub in Thessaloniki in 2022 which is rapidly developing. Our new center of excellence in Greece is positioned to drive our ongoing business and to support our digital business transformation as well as the companys operations in the European region which encompasses 27 countries.
Overview
Chubb is looking for aSenior UC Operations Engineerto join our Global Collaboration Services team. This is a permanent fulltime position and a compelling opportunity to join a global growing financially stable and successful company. As an industry leader Chubb is an employer of choice for skilled professionals aspiring to develop a meaningful career in a fastpaced diverse company with offices in most major cities in the world.
The Global Collaboration Services team is a part of the End User Services organization at Chubb with primary responsibility for operations of all corporate and contact center voice video and web conferencing services globally. We work with various architecture and engineering teams to implement design patterns providing lowcost highly available flexible and secure solutions. With service in over 50 countries we are relentlessly focused on driving and improving the end user experience thru advancement of technology process improvement and enhanced partnerships with our stakeholders.
Responsibilities
- Lead project teams as subject matter expert for the implementation of UC and Contact Center solutions.
- Deploy/migrate sites and solutions and consolidate distributed telephony technologies to our global platforms including configuration of gateways.
- Interface with business partners for requirements gathering and implementation of call flow modifications (CUCM CVP and future cloud platforms).
- Provide escalation support for L2 operations team.
- Create operational documentation of new solutions.
- Assist in managing vendor partners to ensure SLAs are being met.
Qualifications
Qualifications
- Bachelors Degree or equivalent experience.
- 5 years relevant experience working in UC and/or Contact Center environments (SBC Dialplan ACD IVR WFM call recording services).
- Professional level certifications (CCNPCollaboration or higher).
- Demonstrate a professional level understanding of UC and/or Contact Center design patterns for solutions with Cisco Nice inContact Genesys and Microsoft.
- Experience deploying and supporting Nice inContact CUCM UCCE WebEx Calling or other leading collaboration or contact center solutions.
- Proven technical troubleshooting skills in a complex environment with 3rd party integrated solutions.
- Experience with global telecommunications providers SIP trunking and TDM solutions and their regional routing and regulation requirements.
- Knowledge and experience with network infrastructure (QoS routing DHCP DNS and ability to packet capture/troubleshoot).
- Understanding of security infrastructure with respect to implementing collaboration services (firewall VPN certificates encryption etc..
- Experience with project management methodologies (Agile SDLC DevOps etc..
- Excellent communication and documentation skills with ability to interface with business users and executives as well as other architecture/engineering teams to create diagrams callflows and implementation presentations for technical and nontechnical audiences.
- Must be selfstarter with ability for deep independent work as well as collaboration with others in a distributed global team.
Our team makes the difference every time. For this reason we offer in return!
We offer hybrid working model explicit structured career development a competitive salary package annual bonus private medical cover monthly allowance for lunch continuous learning experiences work in a fun lively environment with mentoring from our groundbreaking senior mentors.
Integrity. Client Focus. Respect. Excellence. Teamwork
Our core values instruct how we live and work. Were an ethical and honest company thats wholly committed to its clients. A business thats engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment thats collaborative and encouraging.
Diversity & Inclusion
At Chubb we consider our people our chief competitive advantage and as such we treat colleagues candidates clients and business partners with equality fairness and respect regardless of their age disability race religion or belief gender sexual orientation marital status or family circumstances. We earnestly strive to achieve an environment where all colleagues feel comfortable to perform to their full potential and are recognized for their contributions.
Many voices One Chubb!
Required Experience:
Senior IC
Employment Type
Full-Time
