IT Service Desk Technician
IT Service Desk Technician
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Salary Not Disclosed
1 Vacancy
Job Description
IT Service Desk Technician
Position Summary
The IT Service Desk Technician will provide support to Orange EV employees via the Service and Help Desks and assist the IT Network & Security Administrator with growing technical needs throughout the company.
Position Responsibilities
- Responding to queries on the phone via email in person or through remote access
- Offering technical assistance on the delivery configuration set up maintenance and troubleshooting of computer systems hardware and software
- Working with established standard operating procedures
- Training computer users
- Training other staff on troubleshooting and diagnosing problems
- Gaining feedback from customers to improve technology solutions
- Following and developing technical documentation and problem resolutions
- Running reports and analyzing common complaints and problems
Position Qualifications
- Associates degree in computer science or related field
- or IT industry certifications (such as CompTIA A Google IT Microsoft MCSA/MCSE) and two years experience in a technical service role
- Strong working knowledge of computer systems hardware and software
- Specific skill in Microsoft Windows operating systems Microsoft Office productivity applications (Word Excel Outlook etc. and Microsoft Office 365 Autodesk administration
- Excellent problemsolving and analytical skills
- Excellent communication and interpersonal skills
- Excellent customer service and teamworking skills
- Selfstarter with good time management skills
- Able to juggle multiple demands
- An openness to learning and sharing new technologies
Ideal Candidates Will Also Have
- Apple macOS and iOS experience a plus
Orange EV is an Equal Opportunity Employer and seek diversity in candidates for employment.
EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity
Required Experience:
IC
Employment Type
Full-Time
