Ivanti Service Management ISM Administrator

Greenberg Traurig (GT) a global law firm with locations across the world in 15 countries has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package along with the opportunity to work within an innovative and collaborative environment.

Join our Technology Team as an Ivanti Service Management (ISM) Administrator located in various offices.

We are seeking a professional who thrives in a fastpaced deadlinedriven environment. The ideal candidate possesses strong problemsolving and decisionmaking abilities ensuring efficiency and accuracy in every task. With a dedicated work ethic and a cando attitude you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiatives adaptability and innovation we invite you to join our team.

This role can be based in various office locations on a hybrid basis. This role reports to the Director of Helpdesk and Document Services.

Position Summary

The Ivanti Service Management (ISM) Administrator is responsible for the planning design management maintenance and support of the ISM system.

Key Responsibilities

• Configures and maintains the Ivanti platform including ITSM and Discovery objects forms fields environments upgrades patches etc.
• Manages systems infrastructure software updates and refreshes
• Implements and manages ITILbased processes within Ivanti
• Supports the integration of Ivanti with other IT systems and tools to streamline workflows and improve service delivery
• Supports the definition decisioning and management of Ivanti security user access roles and permissions
• Creates and manages workflows to help automate processes/remove manual processes
• Develops and generates reports to provide insight into operational Ivanti data and supports decisionmaking using SQL
• Collaborates with IT teams and business stakeholders to coordinate plan for design build test deliver support and maintain Ivanti and/or Ivantiintegrated solutions
• Creates and maintains comprehensive documentation regarding Ivantis charter objectives strategies requirements configurations designs and standard operating procedures (SOPs) as well as roadmaps and other forwardthinking documents
• Provides technical support and training to endusers and resolves issues related to Ivanti ensuring minimal disruption to business operations
• Identifies opportunities for process improvements and system enhancements and makes recommendations to optimize the use of the Ivanti platform

Qualifications

Skills & Competencies

• Strong analytical and problemsolving skills
• Excellent verbal and written communication skills
• Strong customer service orientation
• Ability to work collaboratively in a team environment
• Adherence to all IT and quality assurance (QA) best practices

Education & Prior Experience

• Bachelors degree in information technology computer science or a related field or a combination of education and experience that meets our requirements
• Minimum of 5 years of experience in IT service management with a focus on administering Ivanti ISM or similar platforms
• Experience working in a projectbased environment establishing project plans timelines evaluating risk reporting on project status and ensuring seamless implementation of new features and services
• ITIL and Ivanti ITSM certification are highly desirable

Technology

• Proficiency with Windowsbased software and Microsoft Word Excel and Outlook required
• Proficiency in configuring and customizing the Ivanti platform including experience with JavaScript automation SQL APIs and systems integrations

GT is an EEO employer with an inclusive workplace committed to meritbased consideration and review without regard to an individuals race sex or other protected characteristics and to the principles of nondiscrimination on any protected basis.