Service BDC Representative
Service BDC Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Business Development Center Representative (BDC) Service
Job Overview: We are seeking an enthusiastic and customeroriented individual to join our team as a Business Development Center (BDC) Representative in our Service department. In this role you will play a key part in delivering exceptional service and enhancing the customer experience. Strong communication skills a positive attitude and the ability to work in a fastpaced dynamic environment are essential for success in this position.
About Us:Parkway is locally owned and operated. We have been in the Houston area for more than 40 years. We have three locations Parkway Chevrolet Parkway Family Kia and Parkway Family Mazda. We operate elite stateoftheart service departments.
Benefits
- Medical
- Dental
- Vision
- Life Insurance
- 401(k)
Key Responsibilities:
- Handle inbound customer calls related to service inquiries and issues.
- Schedule and confirm service appointments with customers ensuring a seamless experience.
- Make outbound calls for service campaign followups.
- Adhere to scripts for both inbound and outbound calls to ensure consistency and quality.
- Ensure all service appointments are confirmed and welldocumented.
- Achieve service retention goals and strive to meet defined performance targets.
- Communicate with customers through various channels including phone email and inperson meetings.
- Use lead management tools effectively to foster repeat and referral business.
- Promote dealership marketing initiatives and promotions through phone calls.
- Regularly monitor systems and respond to inquiries promptly; ensure all customer data is entered accurately into the CRM system.
- Address customer inquiries with professionalism courtesy and attention to detail.
- Perform additional duties as needed to support the service department.
Requirements:
- Valid Drivers License.
- High School Diploma or equivalent.
- Ability to thrive in a fastpaced environment manage time effectively and work under pressure.
- Strong organizational skills and attention to detail in recordkeeping.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
