DescriptionAbout Us
Were a professional services company at the intersection of marketing and technology partnering with ambitious brands to solve complex challenges accelerate growth and drive performance. Our integrated teams combine strategic insight creative data fluency and technical expertise.
We believe our biggest asset is our combination of different backgrounds cultures and disciplines that come together to form iCrossing community. What we do starts with our people.
We are part of the Hearst Corporation the worlds leading media entertainment and content company which gives us access to the most valuable data and insights talent and audiences.
Your Impact
The Delivery Solutions team is responsible for leading delivering and managing complex digital solutions for our clients spanning strategy analytics design technology development and media. Delivery Solutions professionals manage projects through scope/discovery estimation UX Creative and Technical development/deployment in an Agile environment managing multiple and simultaneous projects. This team also prides themselves in strong client relationship management team leadership and complex delivery management with both internal and external teams.
Want to work with Delivery Solutions but dont see a job that fits your background right now Apply here to be considered for future opportunities with this team.
What youll do
- Manage project workstreams through the full development lifecycle while serving as a primary communication point with clients other creative and technology partners.
- Track sprint progress and manage program backlogs. Work in a dynamic environment with onshore and offshore development teams.
- Understand projects and communicate tasks and blockers.
- Manage project budgets against variances in profitability burn and operational efficiency.
- Maintain project plans resource assignments and other project related documents and publish to appropriate stakeholders including regular updates to iCrossings resource planning system.
- Build dynamic partnerships across iCrossing practices and client teams to best support program goals and evolve delivery approach to stay in alignment with client business needs.
- Develop and sustain relationships with client stakeholder external agency partners project owners and client management leadership.
- Partner with account leads to manage account health and setup business for continued and future success.
- Interact with senior and executive level management as needed regarding project expected business outcome contract/ engagement administration (SOWs Change Orders etc..
- Enforce delivery excellence and compliance while managing the quality and timeliness in order to deliver on time within budget meet revenue / margin targets and meet contractual obligations.
- Identify risk and develop plans for risk mitigation.
- Use program management tools technology management tools knowledge repositories and team collaboration systems (Smartsheets Aha! Jira Confluence MSFT Teams Slack Box etc.
Who you are
- Proven experience in delivery solutions/project management in digital marketing consultancy or strategy field.
- Strong client management project management and organizational skills.
- Able to multitask and manage multiple workstreams (projects) effectively and efficiently.
- Able to communicate technical concepts to nontechnical audiences.
- Able to interact manage and influence key stakeholders.
- Possess an understanding of financial budget and vendor contract management.
- Able to scope out and estimate various digital marketing projects.
- Understanding of business requirements user stories and acceptance criteria.
- Able to understand and oversee creative processes.
- Strong verbal written and communication skills
- Able to adapt to rapidly changing business needs and priorities.
- A positive can do attitude with a focus on the success of the team over individual successes.
- Commitment to applying ingenuity and determination to find the best possible options to support business needs.
- Willing to take ownership of outstanding issues and establish a high level of credibility with others in the organization.
- Respect for other peoples opinions and desire to work to create an environment of trust.