Customer Success Manager

The Customer Success Manager role at Boomi sits at the intersection of customer advocacy and technical solutions.

In this role you will engage with IT leaders and technical teams to guide them through the successful implementation optimization and continuous adoption of Boomis Enterprise platform. You will need to be wellversed in complex system architectures cloud integrations and automation data architecture and API management enabling you to offer advanced datadriven insights to your customers.

Your technical acumen combined with strong business acumen will ensure customers derive longterm value and achieve their strategic transformation goals.

What youll do:

• OutcomeFocused Engagement: Collaborate with customers to develop a mutual success plan based on Boomis delivery methodology key milestones and aligning Boomis solutions with actionable success metrics and business goals.
• Continuous Platform Adoption: Accelerate business value for customers/partners driving a structured and prescriptive onboarding and adoption plan that delivers timely production launches and maximizes product utilization.
• Consultative and Strategic Guidance: Lead valuedriven engagements by uncovering customer pain points challenges and use cases positioning Boomi as the strategic choice for Integration Automation APIM AI and Data Management. Provide validated industry technical and architectural insights from customer implementations to showcase Boomis impact in solving evolving priorities effectively.
• Build Champions and Promoters: Continually build promoters and champions by ensuring Boomi remains critical to the customers organization. Adeptly navigating complex customer landscapes including leadership changes restructuring shifting priorities and platform reevaluations while maintaining strategic relationships with key decisionmakers to keep Boomi aligned with longterm goals.
• Competitive Positioning: Effectively showcase Boomis unique vision roadmap platform benefits and business value to consistently reinforce Boomi as a solution that delivers accelerated business and technical outcomes.
• Technical Acumen: Conduct high level technical deep dives and workshops to continually serve as a trusted platform advocate helping customers navigate product features overcome technical challenges and adopt new Boomi solutions services and innovations.
• Provide Datadriven Insights: Guide customers in recognizing areas for improvement enabling informed decisionmaking and continuous optimization of their Boomi implementation.
• Portfolio Health & Renewal Management: Proactively manage portfolio health by accurately forecasting renewals and driving crossfunctional collaboration to mitigate adoption and health risks. Elevate strategic conversations with CXOs leveraging Boomi CSuite insights to reinforce value and align with executive priorities.
• Triaging and Escalation Management: Expertly manage business escalation by quickly assessing business impacts and effectively translating them into prioritized action items. Facilitate communication of solutions to customers and lead cross functional coordination to ensure timely and effective issue resolution.
• Deliver Business Reviews and Value Assessments: Conduct regular reviews to showcase qualitative and quantitative achievements measurable outcomes and platform benefits. Gain insight into customer challenges roadmap and vision. Establish commitment to develop joint success plans by ensuring new strategy and architecture is developed with Boomis Input.

The Experience you bring:

• Education: Bachelors Degree.
• 25 years of experience in technical roles such as a Customer Success Manager Solution Architect Consultant Systems Engineer or Technical Account Manager with a focus on enterprise integration in the SaaS or related industry.
• Proficiency in English and German.
• Demonstrated acumen to proactively identify competitor influence within accounts.
• Strong data acumen to interpret platform features capabilities and usage data identifying leading and lagging adoption trends.
• Proven track record of leading enterpriselevel customers through complex digital transformation initiatives including data integration and automation projects.
• Ability to engage with CXOs and technical stakeholders on subjects such as total cost of ownership technical roadmaps and architecture optimization.
• Strong stakeholder management skills and ability to communicate complex technical concepts to both technical and nontechnical audiences.
• Ability to understand and address complex technical challenges and translate technical value into business impact.

Bonus Points if you have:

• Education: Bachelors or advanced degree in Management Information Systems (MIS) Computer Science or a related technical field
• Technology Certifications Preferred: Developer or Architecture Certification in Middleware iPaaS Cloud Native or APIM Platform.
• Indepth knowledge of iPaaS (Integration Platform as a Service) API and Data management and cloud architecture (AWS Azure or Google Cloud)

New Hire Bootcamp Certifications: Achieve full Boomi Developer Architect and Administrator certifications led by Boomi within the first two months of employment.