Client Support Representative AD Focus
Client Support Representative AD Focus
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Job Description
Client Support Representative A&D Focus
Location: Newark NJ
Salary: $70000$90000 annually
Position Overview
We are seeking an energetic Client Support Representative A&D Focus with a passion for interior design and strong client relationship skills. In this role you will serve as a vital link between our company and our dealer network. Your focus will be on building lasting relationships ensuring excellent service and supporting our collaborative teams to drive client success. If you are a gogetter with a knack for communication and a love for interior design wed love to hear from you!
Key Responsibilities
Client Relationship Management:
- Build and maintain strong sustainable relationships with dealers and clients.
- Engage with dealers through proactive communication and inperson visits when possible.
Customer Support:
- Handle a high volume of incoming calls and inquiries providing accurate and detailed product/service information.
- Resolve customer issues efficiently ensuring timely followup and high satisfaction.
Collaboration & Coordination:
- Work closely with crossfunctional teams (sales design and production) to ensure seamless service delivery.
- Assist in filling out prebid forms and support the sales process where needed.
Documentation & Reporting:
- Maintain detailed records of customer interactions feedback and dealer engagements.
- Follow company procedures and communication protocols to ensure consistency.
Ideal Candidate
- Passionate About Interior Design: Enjoys working within the A&D community and has an eye for design.
- Client Relationship Expert: Demonstrates exceptional interpersonal skills and a proactive approach to building relationships.
- GoGetter: Selfmotivated and driven to exceed performance targets in a fastpaced environment.
- Collaborative: Works well with teams across departments and is dedicated to ensuring client success.
MustHave Experience
- Minimum of 1 year in a customer support or client service role.
- Proven track record of meeting or exceeding performance quotas.
- Familiarity with CRM systems and best practices.
- Experience in environments related to interior design custom cabinetry or similar industries is a plus.
Required Skills
- Excellent phone communication and active listening abilities.
- Strong organizational skills with a knack for multitasking.
- Exceptional verbal and written communication skills.
- Ability to adapt to various customer personalities and deliver toptier service.
- High school diploma required; bilingual in English and Spanish preferred (not mandatory).
Benefits
- Weekly pay
- Companymatching 401(k) program
- Health Dental and Vision Insurance
- Life Insurance
- Paid Time Off and Holidays
Work Schedule
- Monday to Thursday: 8:00 AM 5:00 PM
- Friday: 8:00 AM 1:00 PM
Unclear Seniority
Employment Type
Full-Time
