Benjamin Franklin Plumbing and One Hour Heating & Air of Montrose Co is seeking a Customer Care Rep. (CCR) with call center experience who will work in a fastpaced environment. The CCR will ensure that the customers first interaction with our company is of the highest standard. The CCR will schedule all technician appointments facilitate communication between technicians customers and the company and assist in fleet management.
****Also looking for a part time position 5pm to 8pm MF and Saturday 8am5pm****
Responsibilities:
Ensure all calls are answered promptly using proper communication scripts on every call for quality and efficient interactions
Maintain an aboveaverage call conversion ratio on all incoming calls
Maintain accurate reporting of aborted calls canceled appointments call goals lead goals etc.
Maintain the service technician schedules and dispatch technicians as service calls are completed
Maintain schedule for service technicians and afterhours service procedures
Enter service calls schedule calls and generate call debriefing with technicians daily
Respond to service technician requests both by radio and phone
Review completed service work orders for accuracy
Prepare invoices and timecards for processing
Follow up and schedule preventative maintenance service appointments
Maintain customer database
Respond to customer inquiries
Assist Safety Manager with maintaining all safety documents and training rosters
Participate in all companysponsored training classes
Effectively manage conflict resolution with clients through clear expedient communication
Qualifications:
High school diploma or equivalent required
Pleasant courteous demeanor and excellent communication skills are essential
Must be able to follow all safety policies and procedures
Join the Benjamin Franklin Plumbing Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. Its true our employees come first! How do we prove it First things first:
1. Pay We believe the best performers deserve the best pay. Thats why we want to pay YOU the best competitive rate.
2. Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it!
3. Career Path We offer you an unlimited future with our worldclass training programs. Our training programs include Technical Training Virtual Technical Training Communications Sales and more. If you are serious about your career and want to learn from the best in the industry apply today!
So if you have a great attitude and a strong work ethic and are someone who takes pride in the work you do then we want to hear from you!
You are applying for work with a franchisee of Benjamin Franklin Plumbing not Benjamin Franklin Plumbing Franchising SPE LLC or any of its affiliates. If hired the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees.
An equal opportunity employer.
Join the Benjamin Franklin Plumbing Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. Its true our employees come first! How do we prove it First things first.
-
Pay We believe the best performers deserve the best pay. Thats why we want to pay YOU the best competitive rate.
-
Flexibility We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
-
Career Path We offer you an unlimited future with our world class training programs. Our training programs include Technical Training Virtual technical training communications sales and more! If you are serious about your career and want to learn from the best in the industry apply today!
So if you have a great attitude and a strong workethicand are someone who takes pride in the work you do then we want to hear from you!