Automotive Service Advisor
Automotive Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:The service advisor is responsible for scheduling service work in the service department and for selling additional services to customers.
Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at INFINITI of San Jose. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each member up for success by providing comprehensive highlyspecialized training for each position within our organization complete with onthejob training and ongoing personal development.
Essential Duties & Responsibilities:
- Customer focused with attention for detail
- Ability to thrive in a fastpaced environment with many priorities
- Selfmotivated and enthusiastic team player
- Excellent time management skills
- Excellent listening and communication skills
- Ability to communicate to clients employing modern software and electronic based reports and communication tools
- Maintain Customer Satisfaction Index (CSI) rating as set by service manager.
- Greet customers in a timely friendly and professional manner. Let customers who are waiting know that they will be helped soon.
- Communicate with customer to determine the nature of their mechanical problem(s).
- Obtain accurate customer and vehicle data.
- Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers specifications.
- If additional work is needed clearly explain the exact repair instructions making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible.
- Establish each customers method of payment. Obtain approval of credit if necessary.
- Obtain customers signature on repair order; provide customer with a copy.
- Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner.
- Handle telephone inquiries regarding work in process and appointments.
- Analyze quality control report to ensure that work is completed as requested to reduce comebacks.
- Deliver vehicle to customer and answer any questions.
- Maintain follow up program on additional items found in need of repair.
- Establish and maintain good working relationships with customers to encourage repeat and referral business.
- Ensure that work areas and customer waiting areas are kept clean.
Qualifications:
- 2 Years Experience with Automotive Dealership
- Must be at least 21 and have a valid CA Drivers License
- Must have clean driving record and no DUIs
- Willing to work Saturdays as part of regular shift pattern.
Benefits:
- Competitive Pay Plan
- Medical Dental Vision
- 401K
THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN ALLINCLUSIVE LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB.
We are an equal opportunity employer and prohibit discrimination/harassment withoutregard to race color religion age sex national origin disability status genetics protectedveteran status sexual orientation gender identity or expression or any other characteristicprotected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
