IT Support Specialist

IT Support Specialist

Job Summary

Working directly under the Support Manager this Support Specialist will provide pin support services to our clients. You will be providing front line remote and onsite support to our diverse client base across a variety of technologies desktops mobile servers networking firewalls cloud applications etc. You will also assist the Project team as needed with new deployments and implementations. The position is primarily based out of our Great Falls regional office and is a WorkinOffice role.

Qualifications & Skills

Must possess a minimum of three years of customer service experience

Three years experience administering business networks

Advanced experience in supporting Windows 10 and 11 printers email.

Experience in corporate network troubleshooting (networking desktop server/OS & virtualization)

Experience with TCP/IP DNS DHCP

Experience configuring and supporting Windowsor 2025 Server

Experience in supporting Microsoft 365 Active Directory and/or Google Workspace

Microsoft Office Application skills

Firewall configuration and deployment experience

High attention to detail and excellent oral and written communication

Demonstrate integrity and ability to maintain client confidentiality

Ability to work on multiple assignments with minimal supervision

Additional Responsibilities

Perform rootcause analysis and resolution

Ticketing and service documentation; time entry and management skills

Prioritizing multiple responsibilities in a fastpaced environment

Resolve and escalate issues that require additional support

Adhering to client SLAs (service level agreements) and team performance goals

Research knowledge base articles for technical solutions and configurations

Other Requirements Physical Demands & Certifications

Ability to work in an office setting including sitting for long periods of time lifting bending. Ability to work in diverse client environments as onsite work is required for this role.

Must have a valid drivers license and reliable transportation for occasional work offsite.

Microsoft Certified Professional (MCP) with desktop/server exams highly desired or commitment to obtaining Microsoft certification within 6 months

Cisco CCNA a plus

Background and Reference Checks are a mandatory part of the recruitment and hiring process

Job Classifications

Reports To: Support Supervisor

Compensation: $18.96 to $25.07 depending on experience

FLSA Status: Non exempt

Location: Great Falls Office

Hours: Monday Friday business hours; evening & weekend work as needed overtime as needed

About SpotLink

SpotLink is a premier highskill highcapabilities San Diego based technology solutions provider. We specialize in Managed IT Services Software Engineering & Voice Solutions for small and midsized businesses. As an industry leader for San Diego IT solutions we provide a wide range of technology services including; proactive technology management network administration technology consulting reactive computer support software engineering and voice technology solutions. SpotLink offers multifeatured benefits that include competitive and attractive compensation paid technical training/certification holidays paidtime off (PTO) medical dental vision matching SimpleIRA and more. You will receive ongoing training and plenty of opportunities for advancement. Youll also enjoy a fun friendly atmosphere with weekly company lunches snacks and beverages.