Technology Consultant - CX

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing

Technology Consultant CX

Why We Have This Role

At Qualtrics our Technology Consulting Team is the heartbeat of our organization. We are instrumental in ensuring our clients derive maximum value from our products and services from the initial onboarding to training technology setup and systems integration. As trusted advisors we comprehend our clients objectives and provide innovative solutions to address their challenges. Our attentive listening fosters innovation within Qualtrics driving improvements in operations and product enhancements.

How Youll Find Success

• Successfully onboard our clients and deliver solutions ultimately resulting in high renewal and expansion rates
• Build strong lasting relationships with clients resulting in high client satisfaction and are a creative and analytical technical problemsolver
• Support the Sales team in pursuit of large deals and the Product team to improve product features
• Have outstanding interpersonal skills to juggle multiple priorities and are a superb communicator
• Able to effectively manage a portfolio of projects through ruthless prioritization and proactive communication
• Most importantly you care deeply about our clients and provide them a worldclass experience

How Youll Grow

You will be joining a fastgrowing highlymotivated team that has a considerable impact on the business and many opportunities to evolve such as the following:

• Handson experience with emerging technologies
• Exposure to the latest thought leadership in the XM industry
• Opportunities to own and drive initiatives and strategic projects such as the adoption of new product features
• Opportunities to demonstrate leadership mentoring and knowledge sharing across the organization
• Avenues to pursue continuous learning and acquisition of new skills in technology project management and personal growth

Things Youll Do

• Partner with the Project Lead and Technical Architect to own advanced technical project components throughout the duration of an implementation
• Fully design and own endtoend product solutions for enterprise experience management programs
• Guide team members through problemsolving and solution design
• Manage relationships with client technical stakeholders
• Foresee and plan for technical risks and limitations within the scope of an enterprise use case
• Proactively advise customer on technical best practices and design decisions
• Continually adapt and develop indepth product knowledge and learn new technologies

What Were Looking For On Your Resume

We know that women and people from underrepresented groups tend to not apply unless they meet all the criteria if you believe you are qualified for the role we encourage you to apply even if you dont meet all the criteria.

• 58 years of experience at a SaaS/Technology/Consulting Company
• At least 3 years of experience as a Qualtrics CX Technology Consultant preferred or comparable experience in a different role
• Deep Qualtrics product knowledge and understanding of product dependencies risks and limitations
• Experience with managing projects with multiple workstreams
• Experience with designing endtoend solutions for enterprise programs that integrate Qualtrics product functionality with external client systems or applications
• A Bachelors degree or greater
• Intermediate conceptual proficiency of Javascript and HTML/CSS (or similar programming languages) to design custom code solutions
• A superb communicator and problemsolver

What You Should Know About This Team

• Heart of Qualtrics: The Delivery Team is essential to Qualtrics success establishing client relationships and delivering solutions.
• ClientFocused: This team is dedicated to understanding client goals advocating for them and driving operational improvements.
• Crossfunctional Collaboration: Collaboration across internal teams drives customer success and influences product enhancements.
• Global Impact: This role engages with some of the worlds largest organizations shaping their customer experience programs.

Our Teams Favorite Perks and Benefits

• Work life integration is deeply important to us we have frequent office events team outings and happy hours
• Qualtrics Experience Program $1800 for an experience of your choosing (eligible after a year)
• 30 paid days off 15 PTO 5 Personal Days 10 Holiday Closures (additional after a year)
• On top of standard benefits package (medical employees and their families dental vision life insurance etc) we provide snacks drinks and free lunches in our offices

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful inperson days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave ActEqual Opportunity EmploymentEmployee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.

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