Technical Support Analyst - Tier 3
Technical Support Analyst - Tier 3
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Job Description
IT TECHNICAL SUPPORT ANALYST III
POSITION TYPE: Permanent Fulltime
LOCATION: Edmonton AB
ABOUT SHING DIGITAL
With our head office in Calgary and branch office in Edmonton Shing Digital Inc. has been providing custom IT solutions to businesses since 2001. Shing provides timely effective IT solutions that meet and exceed our clients current needs while keeping an eye on their future needs as well. Youll often hear us saying: Its a Shing Thing which means tailoring solutions to meet our clients unique goals whatever they may be. From strategic IT planning to technical support services to installation and maintenance of IT infrastructure weve got our clients IT needs and wants covered.
THE RESPONSIBILITIES
Provides product service or equipment technical and engineering information by answering questions and requests.
Determines improvements by analyzing costbenefit ratios of technical solutions in client environments and proposing changes in equipment and processes.
Gains customer acceptance by clearly explaining or demonstrating process and operations improvements.
Supports client retention by providing technical information.
Maintains professional and technical knowledge by attending educational workshops reviewing professional publications establishing personal networks and participating in professional societies.
Contributes to sales engineering effectiveness by identifying shortterm and longrange issues that must be addressed recommending options and courses of action and implementing directives.
Provide professional aftersales support to maximize customer loyalty.
Responds to client problems and resolves issues to the customers satisfaction helping to maintain the client relationship.
Keeps clear records of activities client communications and needs in CRM system.
Maintains and creates technical quoting templates.
Initiates all new work orders with Operations and Project Team by communicating client commitments and expectations.
Works closely with the Operations Team and Project Team to follow up on existing deployments and projects to ensure client satisfaction.
Networks with Shing partners to nurture working relationships and coordinate sales efforts.
Participates in corporate Webinars.
Performs other duties as required.
QUALIFICATIONS SKILLS & ATTRIBUTES
IT Technical Support Analyst lll experience including:
Actively engage with clients on developing solutions for their ongoing needs
Lead plan and coordinate project related activities
Microsoft Level 3 certified designation
Level 3 Networking designation
57 years experience installing planning and maintaining Microsoft Office 365
57 years experience installing planning and maintaining Windows Servers Active Directory and Group Policies.
57 years experience working with managed network equipment
57 years experience installing planning and maintaining backups
57 years experience installing planning and maintaining server hardware
Shing Digital provides a competitive compensation package and a collaborative work environment with a team focused on making a positive impact on the community.
Shing employees also enjoy the flexibility of a hybrid work environment providing for work from home or office with guidelines dependent on role and team requirements.
In addition Shing is a growing organization providing excellent opportunities for career growth for motivated individuals. Career progression and mapping is a huge part of how we like to support our employees leading to more options for work and life.
HOW TO CONNECT FOR THIS OPPORTUNITY
All interested candidates can send their resumes in Word or PDF format to: Julie Pecarski @ or apply directly at www.themetier
Only candidates who meet the criteria set by our client will be contacted directly however your resume will be in our system for us to contact you for future opportunities.
ABOUT METIER
Metier partners with innovative businesses to understand their goals and vision inside and out and then we strategically source and pair candidates that we know will help every business flourish.
Whether you are a scale up or a midsize organization looking for your next leader we help humans find their forte grow their best team and build a thriving business supported by authentic people. Cultivated individuals to grow your company: Thats our Metier.
Sign up for our newsletter at www.themetier to stay in the loop on opportunities tips and current market news on recruitment.
Required Experience:
IC
Employment Type
Full Time
