Senior Software Maintenance Engineer CephOpenShift Data Foundations
Senior Software Maintenance Engineer CephOpenShift Data Foundations
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Job Description
Software Maintenance Engineer:
The Red Hat Ceph team is looking for an experienced enterpriselevel engineer with a background in Ceph OpenShift Data Foundations and softwaredefined storage (SDS) technologies to join us as a Software Maintenance Engineer in North America. In this role you will provide technical support and sustaining engineering services to enterprise customers. Unlike most software companies we dont sell software licenses or breakfix payperincident support but subscriptions that include an unlimited number of support incidents product documentation security patches and updates and upgrades to the newest versions of our software. As a Software Maintenance Engineer youll work closely with customers developers and architects while collaborating with Red Hat engineering teams to solve complex and challenging technical issues. You will help us continually prove our value to our customers while becoming an expert in softwaredefined storage technologies. Wellqualified homebased applicants based on the East Coat of the United States will be considered to work remotely where Red Hat is registered to do business.
What you will do:
Serve as the direct contact and adviser for customer inquiries about Red Hat Ceph Storage and OpenShift Data Foundations offerings;
Deliver an exceptional customer experience by using professional communication skills applying existing knowledge and deep troubleshooting to resolve a variety of issues;
Partner with Red Hats strategic cloud partners like Microsoft to jointly solve multivendor customer issues;
Constantly work on your troubleshooting skills and keep up with the latest technology trends
Consult raised issues with our engineers and developers to promote creative solutions and improve customer satisfaction;
Contribute to the global Red Hats knowledge management system;
Cooperate with your colleagues on different projects; be a respected member of the global team;
Work in both Red Hats and potentially Microsofts ticketing systems and tools to directly assist RHCS/RHODF customers while cooperating with other Red Hats engineers and teams;
Be available to perform weekend shift duties on a rotational schedule;
Contribute to the open source community and to the code of our offerings.
What you will bring:
Solid Linux experience at a Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) level;
Excellent system administration skills and experience working in technical support or in customerfacing roles.
Strong knowledge of containers;
Knowledge of Software Defined Storage systems specifically Ceph or OpenShift Data Foundations;
Knowledge of Kubernetes Red Hat OpenShift Container Platform Openshift Container Storage;or Openshift Data Foundations is a plus;
Knowledge of Red Hat Openstack Platform is a plus;
Microsoft Azure knowledge is a plus;
Experience with other Software Defined Storage products such as Gluster Nutanix AOS etc is a plus;
Solid troubleshooting skills and passion for problemsolving and investigation;
Ability to work with conflicting priorities take initiative and maintain a customercentric focus;
Ability to work as part of a team; openminded and collaborative approach;
Good communication skills and the ability to listen to customer issues;
Ability to learn new things with a desire to further grow and enhance your technical and interpersonal skills;
Excellent verbal and written skills in English.
Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location experience applicable skills and training external market value and internal pay equity. Annual salary is one component of Red Hats compensation package. This position may also be eligible for bonus commission and/or equity. For positions with RemoteUS locations the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the worlds leading provider of enterprise open source software solutions using a communitypowered approach to deliver highperforming Linux cloud container and Kubernetes technologies. Spread across 40 countries our associates work flexibly across work environments from inoffice to officeflex to fully remote depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas no matter their title or tenure. Were a leader in open source because of our open and inclusive environment. We hire creative passionate people ready to contribute their ideas help solve complex problems and make an impact.
Benefits
Comprehensive medical dental and vision coverage
Flexible Spending Account healthcare and dependent care
Health Savings Account high deductible medical plan
Retirement 401(k) with employer match
Paid time off and holidays
Paid parental leave plans for all new parents
Leave benefits including disability paid family medical leave and paid military leave
Additional benefits including employee stock purchase plan family planning reimbursement tuition reimbursement transportation expense account employee assistance program and more!
Note: These benefits are only applicable to full time permanent associates at Red Hat located in the United States.
Inclusion at Red Hat
Red Hats culture is built on the open source principles of transparency collaboration and inclusion where the best ideas can come from anywhere and anyone. When this is realized it empowers people from different backgrounds perspectives and experiences to come together to share ideas challenge the status quo and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access and that all voices are not only heard but also celebrated. We hope you will join our celebration and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race color religion sex sexual orientation gender identity national origin ancestry citizenship age veteran status genetic information physical or mental disability medical condition marital status or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for and will not pay any fees commissions or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.
Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application email . General inquiries such as those regarding the status of a job application will not receive a reply.
Required Experience:
Senior IC
Employment Type
Full-Time
