Customer Service Senior Representative - Express Scripts
Customer Service Senior Representative - Express Scripts
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1 Vacancy
Job Description
In this exciting and challenging role as a Customer Service Senior Representative you will be working within the fastpaced environment of the Central Nursing Team. As a first line of contact this role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving nonclinical problems.
What youll do:
- Work with Nurse Managers/Supervisors field staff and patients to schedule visits for home infusion within a region of branches.
- Completes all nurse assignments for patients reschedules visits based on patient availability staff new patients with appropriate nurses and proactively monitors all patient appointments to confirm accuracy.
- Works with pharmacy reimbursement and nursing departments as coordinator for nursing referrals while providing great customer service.
- Works with various staff departments and prescribers via fax email IM and phone. Monitors both personal email as well as nursing mailboxes for follow up needed prioritizing by ask.
- Manipulates multiple Excel documents to determine what needs to be completed and urgency of completion.
- Responds timely to inquiries from patients field staff and other departments for information and assistance regarding nursing and patient referrals and schedules.
- Investigate/research issues and provide resolution.
- Take initiative for problem solving with ability to multitask effectively and use critical thinking.
- Correct and timely entry of data in appropriate systems.
What you need to do the job:
- High School education or GED required.
- 5 years of relevant Customer Service experience.
- High proficiency and regular use of Excel and Outlook required.
- A proactive work ethic with ability to be managed/trained virtually.
- Be detailed oriented.
- Excellent written and oral professional communication skills.
- Ability to adapt in a dynamic work environment learn quickly solve problems and make independent decisions.
REMOTE POSITION BUT MUST BE LOCATED WITHIN 50 MILES: 4901 West Reno Ste 950 Oklahoma City OK 73127 or 361 Inverness Drive South Suite F Englewood CO 80112
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy balanced and feel secure. Thats why youll enjoy a comprehensive range of benefits with a focus on supporting your whole health. Starting on day one of your employment youll be offered several healthrelated benefits including medical vision dental and wellbeing and behavioral health programs. We also offer 401(k) with company match company paid life insurance tuition reimbursement a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs visit Life at Cigna Group.
About Evernorth Health Services
Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race color age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobaccofree policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Ohio Pennsylvania Texas Utah Vermont and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.
Required Experience:
Senior IC
Employment Type
Full-Time
