Financial Counselor-On Site-Rochester
Financial Counselor-On Site-Rochester
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Financial Counselor is responsible for promptly assisting patients with their financial clearance prior to during or after their treatment period. This position is responsible for obtaining and updating insurance financial and demographic information within the Epic environment. Courteously and professionally helps patients and/or their families understand and assist with options to cover their financial obligations including but not limited to: copays deductibles and coinsurance. In addition the counselors may assist patients with Medicaid Third Party eligibility and Charity Care applications and processing. Responsible for establishing payment plans and collecting true selfpay and selfpay residual balances as necessary. Responsible for assisting patients with adhoc financial issues as needed prior to during and following their treatment at Mayo Clinic. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work units performance expectations.
Qualifications
High School Diploma or GED and 2 years of relevant experience required
OR
Bachelors degree required
Ability to read and communicate effectively. Basic computer/keyboarding skills intermediate mathematic competency. Good written and verbal communication skills. Knowledge of proper phone etiquette and phone handling skills.Position requires multiple years of experience in a health care setting involving customer service to become knowledgeable in practices involved in patient financial counseling and/or coordination of services related to insurance verification. Basic knowledge of selfpay collections medical terminology ICD10 knowledge and a functional understanding of insurance is preferred. Requires excellent verbal communication skills and the ability to work in a complex environment with varying points of view. Must be comfortable with ambiguity exhibit good decision making and judgment capabilities attention to detail. Incumbent must be selfmotivated selfdirected and highly organized who will promote a productive collegial workplace and be a professional ambassador for Mayo Clinic. Ability to prioritize work and handle a variety of tasks simultaneously is necessary in this position. Belief in the mission and strong ethical conduct is essential. Must possess excellent interpersonal skills and have the ability to interact on a professional level with individuals from diverse backgrounds. Knowledge of and experience using an Epic RC/EMR system is preferred. Healthcare Financial Management Association (HFMA) Certification Preferred.
During the selection process you may participate in an OnDemand (prerecorded) interview that you can complete at your convenience. During the OnDemand interview a question will appear on your screen and you will have time to consider each question before responding. You will have the opportunity to rerecord your answer to each question Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.
Employment Type
Full-Time
