Customer Service Agent
Customer Service Agent
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Job Description
COMPANY OVERVIEW
Rifco National Auto Finance has been providing Canadians with nonprime auto financing options since 2002. Delivering innovative seamless and rewarding auto financing services to dealer partners and their customers Rifco works to simplify and expedite the delivery of lending services. Rifcos brand and culture creates a community that drives us to succeed and empowers our team to be collaborative creative and accountable. Rifco celebrates our stakeholders success through our industry leading Rifco Rewards program pushing forward to be the preferred partner in Auto Finance.
Why join Rifco We offer competitive wages which include incentives bonuses and paid time away. Rifco also has a comprehensive benefits package career development and advancement as well as social events including Christmas Party family BBQ and other team building activities. Rifco was recognized as one of the Best Places to Work by Canadian HR Reporter in October 2023 based on several key metrics that include culture diversity compensation and benefits.
POSITION SUMMARY
As a Customer Service Agent you will be responsible for providing exemplary service to Rifco clients. The agent maintains accounts by ensuring client information is up to date and provides service to clients by processing loan account changes. The ideal candidate will have the ability to maintain a calm professional tone during telephone conversations with clients.
QUALIFICATIONS REQUIRED
- Clear written and verbal communication skills
- High level of accuracy and attention to detail
- Excellent interpersonal skills
- Ability to multitask stay organized and meet deadlines
- Ability to work in a team environment
- Working knowledge of Excel spreadsheets
- Deescalation skills would be an asset
JOB RESPONSIBILITIES
- Connect with clients via telephone and update their account information
- Provide the best options to aid clients during financial difficulties
- Ensure that clients are sent accurate payout letters
- Confirm account changes and follow up with clients
- Provide a positive experience for clients that will ensure loyalty and goodwill towards Rifco
- Build reports and spreadsheets for data storage and manipulation
- Managing the customer portal
- Soft collections on accounts
Please submit your resume by 12 pm March 31 2025.
Other details
- Pay TypeHourly
- Required EducationHigh School
Required Experience:
Unclear Seniority
Employment Type
Hourly
