Case Manager- 4474
Case Manager- 4474
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Job Description
BronxWorks helps individuals and families improve their economic and social wellbeing. From toddlers to seniors we feed shelter teach and support our neighbors to build a stronger community. In all aspects of our work we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 37 locations throughout the borough providing a variety of programs that offer assistance in the areas of family children and youth support educational services elder care homelessness mental health and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.
BronxWorks is hiring 1 case manager for Bezos Foundation Workforce Support
Program Specific Responsibilities
- Serving STEHP families understand learning and sensitive about domestic violence and its impact on women and families
- Proactively engage with survivors conduct intake assessments and devise tailored plans that address individual needs; including shortterm and longterm goals that lead toward financial selfsufficiency
- Customer service oriented compassionate ability to work with different demographics.
- Discuss with Job Developer general expectations of case management and how it involves their goals for career readiness with STEPH families
- Guide program clients how to prepare for career training and employment success
- Coaches and prepares program participant for interview and entry into the workforce. Including outline and explain the processes of the resources and employment and training opportunities
- Identify concrete needs and provide an on as needed basis. Coordinate onsite and offsite services (i.e. childcare)
- Work with Job Developer to help evaluate individuals backgrounds skills and interest and matches to potential job openings or training programs.
- In collaboration with Job Developer show clients demonstrated progress toward multiple shortterm outcomes measured at program completion including gains in using office technology improved professional development skills and career readiness; increased confidence in career outlook and improved selfesteem.
- Attend individual case supervision group supervision monthly case conferences and staff meetings as required
Responsibilities
- Provide individual case management services and phone counseling to clients; maintain confidentiality;
- Must have a nonjudgmental and empathetic approach
- Maintain professionalism both in the office and in the community
- Must be highly knowledgeable about domestic violence survivors
- Have key understanding about the methods of job development client placement and retention
- Strong social and (written & oral) communication skills patience organizational and time management
- Responsible to prepare reports documentation presentations and utilize databases.
- Provide administrative support as needed
- Maintain accurate and timely case records; maintain confidentiality
- Must have ability to be flexible of schedule as needed.
- May be required to travel to sites events; and other various locations across the Bronx
- Perform other duties as assigned
QUALIFICATIONS
- 2 years of relevant training and experience including experience working with victims of domestic violence in lieu of a bachelors degree; or bachelors degree in health or human services.
- Two 2 years of crisis counseling or advocacy experience preferred in a residential shelter for victims of domestic violence and experience and demonstrated skills in group counseling.
- Must possess a demonstrated ability in delivering client services including communication and listening skills understanding of human interaction and personality development the ability to write and record case documentation and demonstrated skills in individual and group counseling.
- Demonstrated sensitivity and experience with and/or knowledge of domestic violence within and against disenfranchised communities including individuals whom identify as lesbian gay bisexual transgender queer and/or HIVaffected etc.
- Familiarity with the neighborhoods and population of Bronx County is a plus
- Ability to organize workload and work effectively and produce measurable results with minimal supervision.
- Ability to thrive in a fastpaced environment and be adaptable to changing needs of the program
- Demonstrate excellent interpersonal oral and written communication skills
- Must be computerliterate and must have knowledge of Microsoft Office Applications (Word Excel etc.
PHYSICAL REQUIREMENTS
- Ability to use a computer for prolonged periods
- Ability to occasionally lift and/or move up to 10 pounds
- Ability to stand walk or sit for long periods of time
- Ability to climb five flights of stairs if required to conduct home visits and/or fieldwork
- Ability to bend and retrieve objects and/or documents
- Ability to travel in the boroughs of New York City and its adjacent counties via public transportation
- Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather including inclement weather if required to conduct home visits and/or field work
BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms conditions and privileges of employment including but not limited to recruitment hiring compensation training and employee development placement promotion demotion upgrading downgrading transfer layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race color gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition military and veteran status gender identity or expression genetic information status as a victim of domestic violence or any other characteristic protected by federal state or local law. If you require reasonable accommodation as part of the application process please contact .
Required Experience:
Manager
Employment Type
Full-Time
