CRM Executive
CRM Executive
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Job Description
Company Overview
Paradigm Realty established in 2015 is a respected name in the Real Estate industry and among the top 20 developers of MMR. Renowned for quality innovation and timely delivery Paradigm Realty crafts luxurious and affordable homes across Mumbai. The company excels in creating modern yet timeless aesthetics and has successfully delivered over 1600 homes and six premium projects. With its headquarters in Mumbai Paradigm Realty employs 201500 individuals and continues to expand its portfolio.
Job Overview
Paradigm Realty is seeking a dedicated CRM Executive for a fulltime midlevel position based in Mumbai. The ideal candidate will have experience ranging from 4 to 6 years in customer relationship management. The role involves leveraging CRM software for data analysis and reporting alongside developing and implementing sales strategies. A passion for client satisfaction and problemsolving is essential.
Qualifications and Skills
- Proficiency in customer relationship management with experience in CRM software proficiency (Mandatory skill).
- Strong reporting and analytics capabilities enabling datadriven decisionmaking (Mandatory skill).
- Exceptional data analysis skills to interpret consumer behavior and optimize sales.
- Excellent communication skills both verbal and written to effectively engage clients and internal teams.
- Problemsolving attitude with the ability to navigate complex client interactions and provide solutions.
- Keen attention to detail ensuring accuracy and consistency in client data and reports.
- Ability to develop and implement effective sales strategies to enhance client engagement and sales performance.
- Strong organizational skills managing multiple projects and deadlines efficiently.
Roles and Responsibilities
- Customer communication:Maintaining strong relationships with customers through regular communication and providing a unique postsale experience
- Data management:Recording updating and following up on CRM database and ensuring data is accurate and not duplicated
- Project management:Monitoring project progress ensuring documentation is accurate and complete and updating clients on the project
- Customer service:Assisting customers with queries related to legal registration banking and more
- Process compliance:Ensuring compliance with company processes and procedures and identifying and reporting discrepancies to management
- Reporting:Preparing reports on a daily weekly quarterly and monthly basis
- Team management:Recruiting training managing and developing the CRM team
- Customer escalation:Handling customer escalations and ensuring satisfactory closures
- Collection:Keeping track of outstanding customer collections
- Bank approvals:Getting bank approvals for project housing loans
Highly Looking for an Immediate joiner interested candidates can send there CVs on
Required Experience:
Manager
Employment Type
Full-Time
