Why work for Nebraska Methodist Health System
At Nebraska Methodist Health System we focus on providing exceptional care to the communities we serve and people we employ. We call it The Meaning of Care a culture that has and will continue to set us apart. Its helping families grow by making each delivery special conveying a difficult diagnosis with a compassionate touch going above and beyond for a patients needs or giving a high five when a patient beats a disease or conquers a personal health challenge. We offer competitive pay excellent benefits and a great work environment where all employees are valued! Most importantly our employees are part of a team that makes a real difference in the communities we live and work in.

Job Summary:

Responsibilities:

Essential Job Functions

Responds promptly to customer inquiries and concerns via phone emails or mail.

Escalates customer issues to the appropriate department manager or health system service areas to facilitate patient account resolution.

Communicates to the patient on cost estimate for scheduled procedures and discusses financial options. Will have to meet monthly and yearly point of service goals.

Completes check and credit card transactions according to established guidelines prepares receipts and answers patient questions about transactions.

Updates demographic and insurance information and documents all activities in the patient accounting system.

Strong communication and collaboration with patient and vendors.

Provides leadership with process improvement recommendations

Documents all activity with patient accounts concisely including future steps needed for resolution.

Engages in continuous professional development.

Assist patients with navigating in the patient portal.

Schedule:

Mon Fri 8:00am to 4:30pm

Job Description:

Job Requirements

Education

• High School Diploma or General Educational Development (G.E.D. required.

Experience

• Preferred 12 years of previous customer service experience in a call center or business office setting preferably in the healthcare field.

License/Certifications

• N/A

Skills/Knowledge/Abilities

• Requires analytical ability to review accounts to determine appropriate action.
• Requires the ability to discuss financial options such as bank loans financial assistance and payment plans.
• Requires the ability to multi task and manage time effectively
• Requires the ability to work both independently and within a team
• Is compliant with HIPPA regulations
• Superior communication organizational and analytical skills
• Strong attention to detail
• Strong interpersonal and customer service skills
• Ability to work in a fast paced environment
• Ability to comply with procedural guidelines and maintain confidentiality
• Basic knowledge of insurance processing terminology

Physical Requirements

Weight Demands

• Light Work Exerting up to 20 pounds of force.

Physical Activity

• Occasionally Performed 133:
  • Balancing
  • Climbing
  • Carrying
  • Crawling
  • Crouching
  • Distinguish colors
  • Kneeling
  • Lifting
  • Pulling/Pushing
  • Reaching
  • Standing
  • Stooping/bending
  • Twisting
  • Walking
• Frequently Performed 3466:
  • Hearing
  • Repetitive Motions
  • Seeing/Visual
  • Speaking/talking
• Constantly Performed 67100:
  • Fingering/Touching
  • Grasping
  • Keyboarding/typing
  • Sitting

Job Hazards

• Not Related:
  • Biological agents (primary air born and blood born viruses) (Jobs with Patient contact) (BBF)
  • Physical hazards (noise temperature lighting wet floors outdoors sharps) (more than ordinary office environment)
  • Equipment/Machinery/Tools
  • Explosives (pressurized gas)
  • Electrical Shock/Static
  • Radiation Alpha Beta and Gamma (particles such as Xray Cat Scan Gamma Knife etc)
  • Radiation NonIonizing (Ultraviolet visible light infrared and microwaves that causes injuries to tissue or thermal or photochemical means)
• Rare 133:
  • Chemical agents (Toxic Corrosive Flammable Latex)
  • Mechanical moving parts/vibrations

About Methodist:

Nebraska Methodist Health System is made up of four hospitals in Nebraska and southwest Iowa more than 30 clinic locations a nursing and allied health college and a medical supply distributorship and central laundry facility. From the day Methodist Hospital was chartered in 1891 service to our communities has been a top priority. Financial assistance health education outreach to our diverse communities and populations and other community benefit activities have always been central to our mission.

Nebraska Methodist Health System is an Affirmative Action/Equal Opportunity Employer and does not discriminate on the basis of race color religion sex age national origin disability veteran status sexual orientation gender identity or any other classification protected by Federal state or local law.