Customer Service Representative
Customer Service Representative
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
05-04-2025
Job Description
Description
Customer Service Representative
HighPoint Digitals professionals focus exclusively on helping government agencies and companies implement their most critically strategic initiatives. The role ofCustomer Service Representativecontributes to HighPoint by delivering exceptional customer service and handling sensitive information within a highvolume call center environment.
TheCustomer Service Representativeshall effectively manage incoming issues complaints and inquires while maintaining a high level of customer satisfaction
KNOWLEDGE AND SKILLS REQUIREMENTS:
- Ability to operate in a highvolume metrics driven call center environment
- Ability to be flexible with work schedule to support the Call Centers needs during operating hours
- Ability to multitask and research information on multiple databases at the same time
- Ability to enter data and talk to stakeholders at the same time
- Ability to conceptualize scenarios and communicate it effectively to stakeholders
- Ability to work independently and demonstrated ability to efficiently interpret research and analyze information from various sources
- Ability to communicate effectively both orally (in groups and oneonone) and in writing (as position occupied dictates)
- Ability to listen actively to sensitive information
- Ability to successfully navigate national webbased tracking systems relating toStudent and Exchange Visitor Information System (SEVIS)and Fee Payment
- Ability to analyze multifaceted issues relating to theStudent and Exchange Visitor Information System (SEVIS)
- Ability to provide support to international stakeholders and academic institutions
- Ability to utilize telephony systems CRM Microsoft Dynamics and other ticket tracker systems and Microsoft Office Suite
JOB RESPONSIBILITIES:
- Receive and answer up to 40 60 phone calls per day.
- Engage in multiple email social media and chat messages in a corporate professional setting simultaneously
- Update stakeholder profiles within databases
- Resolve a wide variety of multifaceted stakeholder issues
- Work in an environment with flexible schedules
- Work on multiple projects simultaneously in a Call Center/Help Desk environment
- Deal with a variety of people from varying professional/administrative backgrounds
EDUCATION AND YEARS OF EXPERIENCE REQUIREMENTS:
- Bachelors degree highly preferred but not required.
- High School diploma and specialized experience performing duties in support of a multitier/level Call Center are required.
- Minimum of three 3 years of specialized experience to include answering and responding to inbound calls or like complexity
- HDI Certification is highly preferred but not required.
- Public Trust is required to perform the job. Ideally the candidate has that already.HighPoint will initiate that on your behalf if you do not have it.
ABOUT HIGHPOINT:
HighPoint is a growthoriented firm that provides a unique differentiated employee culture relative to our Federal market peers. We leverage this growthoriented and employeefocused culture to attract and retain a higher grade of talent than our peers to be an employer of choice.
HighPoint helps government agencies elevate the citizen experience (CX) by improving the touchpoints through which citizens interact with government. We were founded in 2006 by Ben Lanius with the spirit of transforming how agencies connect with and empower citizens to deliver on missioncritical objectives.
At HighPoint our focus is on delivering results that matter. We support and modernize our federal customers mission critical systems and functions. Agility is at our core: it is the mantra that drives us to succeed. We work quickly analytically and deliver on agency priorities.
HighPoint Digital Inc. is an equal opportunity employer.
HighPoint Digital Inc. will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with HighPoints legal duty to furnish information.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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