Collections Specialist
Collections Specialist
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Job Description
At GHD we dont just believe in the power of commitment we live and breathe it every day.
Provide entry level support to the Finance Services team based in our Waterloo office. Completing accounts/accounting tasks as the need arises. Deliver services to ensure compliance with all company policies internal controls and procedures.
Bring your curiosity and passion to the technical challenges we solve at GHD. Then see how everyone gets behind you. With commitment theres no idea too big no dream too far. We strive to create opportunity for all. Giving you leading training and development programmes to accelerate your growth.
Come and see where your career can take you and the impact your commitment can make.
Lets solve the big problems together.
This position will be based in our Waterloo Office
Key duties
- Update and maintain collection notes in the system in a timely manner
- Escalate collection issues to Team Leader/Manager per approved escalation guidelines as required
- Coordination of client information/master data as required
- Receipt all monies relating to debtor payments being via EFT cheque and credit card payments as required
- Follow up unallocated receipts as required
- Work with team to set and achieve collection strategies on weekly basis
- Assist with banking progress and supervising against target collections as issued by Group Finance
- Provide excellent customer service to external and internal contacts
- Assist the team on other tasks or projects as required.
Performance indicators
- Delivery of agreed service levels and deadlines.
- Notification of noncompliance with established procedures.
- Collaboration cooperation.
- Consistently achieve set KPIs.
Experience and knowledge
- Strong interpersonal skills demonstrated ability to communicate and explain regulations policies processes and guidelines.
- Strong attention to detail and proficient in collating organising and analysing data.
- Excellent time management skills and proven track record to work under pressure plan and prioritise workload.
- Proficient in MS Office (Excel Word).
- Excellent coordination skills with understanding of when to escalate issues.
- 2 years experience in a similar collections role and basic to intermediate understanding of Accounting and Finance processes is desirable.
Stakeholders and key relationships
- Internal Clients (project managers finance business partners people team etc).
- External Clients (vendor clients auditor etc).
Take on some of the worlds toughest challenges with everyone at GHD backing you every step of the way.
Well give you control over your career empower you to find innovative solutions and help you create a lasting impact.
See where your commitment could take you with GHD.
As a multicultural organization we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race creed religion national origin citizenship color sex sexual orientation gender identity age disability marital status or veteran status.
#LIRM1
Required Experience:
Unclear Seniority
Employment Type
Full Time
