Customer Services Advisor Bank
Customer Services Advisor Bank
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Customer Services Advisor
Nuffield Health Oxford The Manor Hospital Sales and Business Development Bank Contract Part time
12.58 per hour
Working on the bank means you are not contracted to a set number of hours per week but instead work on an adhoc basis to suit the needs of the business and your availability.
Nuffield Health the UKs largest Healthcare Charity were here to help look after the wellbeing of the nation. And as the face of Nuffield Health youll help people feel at ease and find their way to where theyre meant to be. If youre sensitive to peoples needs and passionate about exceptional service it starts with you.
Our Sales & Services department currently have an opportunity for a Customer Services Advisor at our hospital. Continue your journey with us whilst well support you to be your best.
As our Customer Services Advisor you will:
Handle customer enquiries (both via telephone and website) supplying customers with information about the services offered at the hospital.
Communicate with customers both over the telephone and via email and where necessary face to face providing excellent customer service.
To support the definition development communication and implementation of business development and marketing plans & activities (arrange consultant lead patient open events etc).
Ensure all customer interaction is undertaken in a timely manner.
Log enquiries on the Hospital CRM and oversee the customer journey.
Provide customers with information regarding Hospital services and treatmentsensuring all requirements/queries are dealt with effectively.
To succeed as a Customer Services Advisor you will need:
Excellent customer service skills.
Proven experience in customer service.
Excellent written and verbal communication skills.
Excellent interpersonal skills and a good level of IT literacy.
Good organisational skills.
Key information about the role.
You will liaise directly with customers answering all Sales and Service enquiries. Prepare quotations for hospital services and contribute to business development marketing and communication initiatives to promote the services of the hospital throughout the local community.
Nuffield Health Oxford Hospital
Our modern hospital is based within a stones throw of the historic City of Oxford a worldrenowned centre of excellence for surgical and medical expertise. We are proud of the wonderful environment and team we have established providing our patients with first class care. We operate 6 well equipped and modern operating theatres with 64 wellpresented ensuite rooms.
We cater for inpatient and day care providing a broad range of surgical specialties and clinics including Paediatrics Oncology Interventional Cardiology & Radiology Orthopaedics Endoscopy Gynaecology Urology Ophthalmology as well as womens and mens health clinics. The hospital is located with excellent transport links by road and rail both to and from London Thames Valley and the Midlands.
Helping you feel good.
We want you to love coming to work feeling healthy happy and valued. Thats why weve developed a benefits package with you in mind. From Holiday in line with the Working Time Directive Access to our Pension Scheme and discounted gym membership at 15.00 a month.
Join Nuffield Health and create the future you want today.
Applications will be considered as they are received and interviews will be arranged accordingly. We reserve the right to close adverts early for example where we have received an unprecedented high volume of applications. Therefore please apply early to ensure you are considered for the post.
It starts with you.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
