Customer Service Accounts Technician
Customer Service Accounts Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Online applications must be received before 11:59pm on:
April 9 2025If a date is not listed above review the Applicant Instructions below for more details.
Available Title(s):
148MYNCSNPS Fiscal Technician 2Business Title:
Customer Service Accounts TechnicianEmployee Type:
ClassifiedPosition Details:
The Opportunity:
Under general supervision of the Office Support Supervisor for Housing and Dining Financial Services the Fiscal Technician for Housing and Dining Financial Services applies their extensive knowledge of the system to interact with students parents and staff regarding Housing and Dining Services and student financial contracts for these services. The Housing and Dining system houses approximately 7000 students and provides approximately 14000 meals per day. The main responsibilities include exercising independent judgment to interpret and apply rules and regulations to students in relation to their Housing and Dining contracts contract policies and procedures communicating and explaining balances owed on the students account describing website navigation and selfservice functions to customers; keeping webbased information current maintaining student account records posting charges and adjustments relating to Housing and Dining in the Universitys Student Financials system leading and training other staff in the customer service and account posting functions receiving and recording cash transactions validating account balances operating a POS system counting and balancing cash funds maintaining spreadsheets using Excel and special projects as assigned.
Additional Information:
This is a full time 100 FTE) permanent position. This position is overtime eligible.
Monthly Salary:
$3028 $3999 Range 34 (Steps A M) Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 35728.
In accordance with RCW 49.58.110 the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidates current experience education skills and abilities related to the position.
Benefits:
WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical dental life and disability insurance package for employees and dependents; retirement; deferred compensation optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information please review the detailed Summary of Benefits offered by WSU for Classified staff and Total Compensation.
Required Qualifications:
High school graduation or equivalent; one year of general clerical or fiscal experience; OR equivalent education/experience.
Experience working with Microsoft Office programs (Excel Word Outlook) and a large accounts receivable system.
Minimum of six months customer service experience such as retail restaurant or commercial sales.
Experience operating a cash register or POS system receipting and processing cash and credit/debit transactions.
Must have or be able to obtain by time of hire a valid drivers license and meet requirements in accordance with SPPM 7.10 and departmental driving standards.
Preferred Qualifications:
Demonstrated sensitivity to and experience in effectively working with diverse or multicultural populations.
Demonstrated ability to interpret and explain contracts policies and procedures.
Demonstrated ability to assist customers in the navigation of a business website to assist with selfservice opportunities.
Experience assisting customers using an ecommerce (web payment) application.
Experience working in the WSU Housing and Dining System.
Experience using coin and bill counters.
About Department/College/Area/ Campus:
Department Name:
Finance and Administration
Location:
Pullman WA 99164
Application Instructions:
Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements.
1 Resume
2 Cover Letter
External candidates upload all documents in the Application Document section of your application.
Current WSU Employees (internal candidates) before starting your Workday application please use these instructions to update your education and experience in your worker profile in Workday. Internal candidates upload all documents in the Resume/Cover Letter section of your application.
Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF if possible.
Reference contact information will be requested later in the recruitment process through Workday.
Background Check:
This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34 engages in law enforcement requires security clearance interacts with WSU students in a counseling or advising capacity has access to personal identifying and/or financial information unsupervised access to university buildings/property or other businessrelated need. A background check will not be completed until an initial determination of qualification for employment has been made.
Time Type:
Full timePosition Term:
12 MonthWASHINGTON STATE UNIVERSITY IS AN EQUAL OPPORTUNITY/AFFIRMATIVE ACTION EDUCATOR AND EMPLOYER. Members of ethnic minorities women special disabled veterans veterans of the Vietnamera recently separated veterans and other protected veteran persons of disability and/or persons age 40 and over are encouraged to apply.
WSU employs only U.S. citizens and lawfully authorized nonU.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.
WSU is committed to providing access and reasonable accommodation in its services programs activities education and employment for individuals with disabilities. To request disability accommodation in the application process contact Human Resource Services:(v) Washington State TDD Relay Service: Voice Callers:; TDD Callers:(f) or .
Notice of NonDiscrimination
WSU prohibits sex discrimination in any education program or activity that it operates compliant with Title IX. Inquiries regarding Title IX and reports of sex discrimination can be directed to the WSU Title IX Coordinator. More information on WSUs policies and procedures to respond to discrimination and harassment are available here: Nondiscrimination statement.
Required Experience:
IC
Employment Type
Full-Time
