ITSM Program Manager Cloud ServiceNow Infrastructure Financial - R
ITSM Program Manager Cloud ServiceNow Infrastructure Financial - R
Posted on :
05-04-2025
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1 Vacancy
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Job Description
About Brillio:
Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption.Brillio renowned for its worldclass professionals referred to as Brillians distinguishes itself through their capacity to seamlessly integrate cuttingedge digital and design thinking skills with an unwavering dedication to client satisfaction.
Brillio takes pride in its status as an employer of choice consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary groundbreaking technologies and exclusive digital projects. Brillios relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work certification year after year.
IT SM Program Manager
We are seeking a seasoned ITSM Program Manager with expertise in data management ServiceNow ticketing Azure Cloud IT infrastructure and financial services. The ideal candidate will oversee IT Service Management (ITSM) programs optimize service delivery and ensure seamless IT operations across cloud and infrastructure environments within a financial services organization.
Primary Skills
- IT Service Management (ITSM)
- ServiceNow
- Azure Cloud & Infrastructure Management
- Financial Services
- Incident Problem & Change Management
- Process Optimization
- Stakeholder & Vendor Management
- Risk Mitigation
Job requirements
- Key Responsibilities:
- ITSM & ServiceNow Management Oversee ServiceNow ticketing workflows incident/problem management and IT service optimization.
- Cloud & Infrastructure Oversight Manage Azurebased cloud solutions infrastructure improvements and migration strategies.
- Financial Services IT Operations Ensure ITSM practices align with financial industry standards compliance and regulatory requirements.
- Data Management & Analytics Implement datadriven strategies to enhance ITSM processes reporting and risk mitigation.
- Process Improvement Drive ITILbased best practices for efficient IT service delivery and operational excellence.
- Stakeholder Collaboration Engage with IT teams service providers and business leaders to align IT services with financial business objectives.
- 8 years of experience in IT Service Management Program Management or IT Operations within the financial services sector.
- Strong expertise in ServiceNow ITSM modules and ticketing systems.
- Azure Cloud experience including infrastructure support and cloud migration.
- Background in IT infrastructure management (networking servers storage) within a financial institution.
- ITIL certification preferred; PMP or Agile certifications are a plus.
- Strong understanding of financial IT compliance and regulatory frameworks.
- Excellent communication leadership and stakeholder management skills.
Qualifications:
$120000 $140000 a year
Equal Employment Opportunity Declaration
Brillio is an equal opportunity employer to all regardless of age ancestry colour disability (mental and physical) exercising the right to family care and medical leave gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin political affiliation race religious creed sex (includes pregnancy childbirth breastfeeding and related medical conditions) and sexual orientation
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Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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