IT Help Desk Cyber Security Technician
IT Help Desk Cyber Security Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Job Details
DeLallo is seeking candidates for an ITHelp Desk & Cyber Security Technician in our Mount Pleasant PA office.
This position is 100 ON SITE and willprovide technical assistance on our computer systems and serve as the first contact for technical assistance. This position is responsible for providing assistance to all end users answering questions maintaining incoming helpdesk requests and resolving computer problems for users in person via telephone or from a remote location. As a dual role this position will also lead the company it the Cyber Security function while working with the corporate 3rd party Cyber Security consultant group to help identifying potential threats mitigating risks and ensuring compliance with security standards policies and procedures.
Schedule:
Monday Friday 8:00 AM 5:00 PM some weekends
Essential Functions:
- Provide firstlevel contact and problem resolution for all users with hardware software and applications. problems. Resolve as many userreported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
- Administer AD and keep inventory of all assets.
- Configure enduser workstations and laptops for deployment.
- Escalate problems as appropriate following help desk procedures.
- Troubleshoot printers and enddevice equipment.
- Maintain records of daily data communication transactions problems and remedial actions taken or installation activities.
- Read technical manuals confer with users or conduct computer diagnostics to investigate and resolve problems.
- Use advanced troubleshooting skills.
- Provide Wireless Support to endusers.
- Provide technical assistance and support to all endusers.
- Provide accurate and timely logging of problems and resolution for problems in Ticketing System.
- Responsible for programming and troubleshooting of all mobile devices i.e. telephones MIFIs and broadband cards.
- Liaison between DeLallo and the 3rd party Cyber Security organization by:
- Conduct vulnerability assessments penetration testing and security audits.
- Support security awareness training programs for employees.
- Develop and enforce security policies standards and procedures.
- Stay current with evolving threats vulnerabilities and emerging security technologies.
- Perform risk assessments and develop mitigation strategies.
Required Skills:
- Experience with IT software/hardware
- Proficient in all Microsoft Suite products and multiple computer business languages
- Excellent communication skills
- Ability to multitask
- Ability to work independently
- Proficiency with security tools (e.g. SIEM endpoint protection firewalls VPNs)
Required Education & Experience:
- Bachelors degree in Computer Science Information Technology Cyber Security or a related field.
- A minimum of 3 years of relevant experience
- Proficient in Microsoft Suite products
- Industry certifications (e.g. CISSP CISM CEH CompTIA Security GIAC) are a plus.
WHY DELALLO
Youll be working in a collaborative and innovative environment with an abundance of opportunities to learn and develop. Here you will find a culture that encourages an entrepreneurial mindset that is focused on the future. You will work with an amazing team that helps and supports professional growth as well as works as a team to make sure the job gets done.
COMPENSATION
- Competitive wages
- Biweekly pay
- 401k with company match
TIME OFF
- Paid time off (can be cashed out in lieu of time off if desired)
- Paid holidays off: New Years Day Memorial Day Independence Day Labor Day Thanksgiving and Christmas
HEALTH INSURANCE & ANCILLARY BENEFITS(available after 14 days for full time employees)
- Medical Prescription Drug Dental and Vision
- Hospital Indemnity
- Term Life Insurance
- Pretax spending accounts
- Free flu shots (all employees)
LIFE EVENTS
- Short term and Longterm disability
- Accident
- Employee Assistance Program (Counseling Legal Financial Work/Life)
CAREER OPPORTUNITIES
- Career Advancement
- Opportunities to transfer to other locations or departments
- Training & Development
- Individualized Leadership Training Opportunities
- Individualized Intern Development
TEAM MEMBER PERKS
- Referral Program
- OnLine Purchase Discount
Founded in 1950 the George DeLallo Company is a familyowned manufacturer and distributor of specialty Italian and Mediterranean foods. As pioneers and leaders of the industry we have expanded from our beginnings in Jeannette PA as a roadside Italian marketplace to multiple locations. Our corporate office and distribution center is in Mount Pleasant PA where welead our national sales teams and operate our fleet to service customers. We operate three olive and antipasto production facilities in Mount Pleasant Penn PA and Oroville CA. In addition we own and operate our very own olive orchard in Oroville CA as well as an industrial bakery in Bridgeville PA.
The tenured team at DeLallo is enthusiastic about the continued growth and innovation of our company. Because our owners participate in daytoday operations dedicated team members who exhibit a strong work ethic teamwork and professionalism are recognized and can more rapidly further their careers. As our company continues to grow so does our need to build a solid team who offers experience education and specialization to key fields of operation and who can continue to drive innovation. DeLallo provides quality products and programs to create partnerships with customers to build brand loyalty with consumers and to give employees a sense of pride in the products that they bring to the marketto delight their neighbors with innovative authentic and wholesome foods.
Required Experience:
IC
Employment Type
Full-Time
