Customer Service Representative Work from Home
Customer Service Representative Work from Home
Posted on :
05-04-2025
Employer Active
1 Vacancy
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Job Description
Lillis & Jansen PC.HIRING for aCustomer Service Representative
Work for a positive company with a business culture and core fundamentals to be the best!
Base Pay plus commission and bonuses.
Customer Service Representative will be responsible for working from a home office and local REMOTELY.
The Customer Service team assists insureds individuals service providers and adjusters with claim payments processed by Lillis & Jansen PC. To do well in this role you need to be a peopleperson who is detail oriented and posse a strong interested in exceeding expectations.
Responsibilities:
- Ensure customer satisfaction and provide professional support.
- Communicate and coordinating with colleagues as necessary.
- Communicate with customers through various channels (i.e. phone email chat etc..
- Resolve customer complaints and deescalate situations or escalate to team lead or Manager and/or other internal resources necessary
- Maintain a positive empathetic and professional attitude toward customers at all times.
- Respond promptly to customer inquiries.
- Knowledgeable in our products and services
- Keep records of customer interactions transactions comments and complaints.
- Providing feedback on the efficiency of the customer service process.
Requirements
- At least 18 years of age
- Aptitude to multitask and adjust quickly to change in a busy financial service center
- Familiarity with CRM systems and practices
- Previous contact center experience
- High school diploma or equivalent
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- 2 years of recent financial experience
- Ability to contribute in a fast paced teamoriented environment
Benefits
- 401(k)
- Referral program
- Employee discount
- Paid time off
- Health insurance
- Flexible schedule
- Dental insurance
- Vision insurance
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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