Technical Account Manager

• Bonus based on performance
• Competitive salary
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

• Develop and maintain strong relationships with existing clients ensuring their needs are met and expectations exceeded.
• Proactively identify opportunities for account growth and expansion offering customized solutions that align with clients IT and business objectives.
• Collaborate with internal teams including sales technical support and project management to ensure seamless delivery of our services.
• Conduct regular client meetings and reviews to assess satisfaction address concerns and provide updates on new offerings and service improvements i.e. QBRs satisfaction reviews etc.
• Monitor and analyze account performance metrics implementing strategies to maximize client retention and revenue generation.
• Stay informed on the latest industry trends technologies and best practices to provide valuable insights and recommendations to clients.
• Participate in networking events trade shows and conferences to build brand awareness and generate new business leads.
• Shepard new clients from prospects to onboarded clients by monitoring and advising accountability on implementation and documentation.
• Update client and prospect records in relevant systems.

• 3 years of experience in account management preferably in the IT or MSSP industry.
• Proven track record of meeting or exceeding sales targets and driving client satisfaction.
• Strong understanding of IT infrastructure cloud services cybersecurity and other managed services offerings.
• Excellent communication and interpersonal skills with the ability to build rapport and trust with clients and internal teams.
• Outstanding problemsolving and negotiation skills with a customercentric approach to resolving issues.
• Great organizational skills and selfmanagement abilities that do not require micromanagement or constant accountability.
• Selfmotivated and resultsdriven with a passion for continuous learning and staying current on industry trends.
• Ability and willingness to travel occasionally for client meetings trade shows and other events.
• A humble attitude that looks to learn serve and support the team first in of your responsibilities.
• Bachelors degree in Business IT or a related field is ideal but not necessarily required deep knowledge and experience often makes up for a degree.
• Familiarity with Autotask a plus.

• Represent the company professionally at all times (online and offline) demonstrating a commitment to exceptional customer service and industry expertise.
• Consistently achieve or exceed assigned revenue targets and client retention goals.
• Maintain a high level of client satisfaction through effective communication timely issue resolution and proactive account management.
• Continuously seek opportunities to expand the companys client base and identify potential crossselling and upselling opportunities.
• Collaborate effectively with internal teams to ensure the successful delivery of MSP services leading to longterm client relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.

Our growth isnt measured in numbers its an investment in aligning with the best talent.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.