Passenger Service Agent-Milwaukee Mitchell International Airport MKE

INTRODUCTION

Interested in working in aviation Are you looking for a job with stability and growth opportunities If you are looking for a career with growth potential and work well in a fastpaced teamoriented environment we want to speak to you!

Perks of the job:

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Vision insurance

Paid time off

Growth potential

*Parttime benefits could vary

WHY WORK FOR PRIMEFLIGHT

We are committed to being a leading provider of commercial services within the aviation industry

Our teams focus on maintaining a positive working environment and treating all team members with respect

With more than 200 locations across the world we offer opportunities for career progression

Enjoy a competitive pay scale

ABOUT US

We perform a wide range of airport support services globally on behalf of commercial airlines. Join us for a rewarding career in the aviation industry!

BECOME AN PASSENGER SERVIE AGENT!

Our Passenger Service Agent plays an important role in providing exceptional service to passengers and visitors at the airport. This role involves welcoming passengers assisting with inquiries and offering support with checkin and boarding processes. The Passenger Service Agent must ensure compliance with airline policies security regulations and safety procedures while also addressing passenger concerns and providing solutions. You will collaborate with various airport departments to facilitate a seamless passenger experience contribute to maintaining a positive airport environment and uphold high standards of customer service excellence.

WHAT ITS LIKE TO WORK AS A PASSENGER SERVIE AGENT

Greet and assist passengers at the airport with checkin boarding and general inquiries

Provide accurate information on flight schedules gate assignments and airport services

Handle passenger checkin and baggage processing efficiently and courteously

Assist passengers with selfservice kiosks and online checkin procedures

Effectively resolve customer issues and complaints in a professional and timely manner

Make announcements and keep passengers informed about flight changes and boarding times

Handle the boarding process including verifying travel documents and issuing boarding passes

Coordinate with ground staff and crew to ensure a smooth passenger experience

Process ticket sales upgrades and rebookings as needed

Exceed customer service and safety standards set by PrimeFlight

Perform any additional duties as assigned by management

QUALIFICATIONS

18 years of age or older

Eligible to work in the United States

One year of customer service experience

Ability to read write speak and understand the English language to include documents

Ability to use electronic devices including IPads/Tablets Computers and Mobile Devices

Effectively communicate both inperson and through electronic means

Pass a background check and drug screen

Eligibility to acquire needed credentials and clearances (FAA TSA Port Authority U.S. Customs)

Ability to work any day/shift including holidays within a 24/7 operation

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:

o Ability to lift up to 70 pounds

o Prolonged standing and walking in an indoor/outdoor environment as applicable

o Must be able to push pull

o Must be able to reach with arms and grasp with hands

o Must be able to bend stretch squat and kneel

o Exposure to moderate and at times high noise levels

o Be able to hear and respond to the spoken voice and to audible alarms

o Tasks may involve repetitive motions of the arms wrists hands and/or fingers

o Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (threedimensional vision ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Airlines are 24/7 so we need our team members to be flexible to work various shifts including nights weekends and holidays. The successful PrimeFlight Aviation Services team member brings their A game every day with energy and enthusiasm respect for their team and the highest regard for safety!

PrimeFlight Aviation Services Inc. is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services Inc. without regard to race ethnicity religion color sex gender gender identity or expression sexual orientation national origin ancestry uniform service member and veteran status marital status pregnancy age protected medical condition genetic information disability or any other protected status in accordance with all applicable federal state/province and local laws

Required Experience:

Intern