Head of Product Operations
Head of Product Operations
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$ 140000 - 200000
1 Vacancy
Job Description
About Harri:
Harri is the first enterpriseready workforce management platform built for the services vertical. The services vertical faces the greatest technological challenges that exist within the world of Human Capital Management and we believe they deserve a platform built from the ground up as a result. We have experienced a tremendous amount of growth since our 2012 inception and we have no plans on stopping that growth anytime soon. We are passionate about building a team of Service Firstdriven individuals who want to exceed the expectations of those who experience our brand.
If youre a builder or problem solver and love the fast pace of a startup its time to meet the Harri family.
Who you are:
The Business Owner for Engage360 will be the driving force behind the strategic direction market positioning and commercial success of this flagship employee engagement suite. This highimpact leadership role will oversee both product development and gotomarket at a crucial phase of scale and expansion.
Currently only the Employee Voice module is fully deployed. The successful candidate will be tasked with accelerating the development launch and adoption of the full suiteincluding Goals Rewards Communication Communities and other innovative engagement tools that foster belonging motivation and performance.
Beyond product development this role will define and execute on a comprehensive growth strategy encompassing:
- Competitive Intelligence: Own market research and competitive analysis to ensure Engage360 delivers differentiated value. Track emerging trends in employee engagement identify gaps in competitor offerings and translate insights into product innovation and positioning.
- Pricing and Packaging: Develop pricing models and packaging strategies aligned with customer segments value delivery and adoption goals. Optimize for ARR growth and expansion within existing accounts while appealing to new markets.
- Product Marketing and Messaging: Collaborate crossfunctionally to craft compelling positioning messaging and campaigns that highlight Engage360s business value. Drive awareness engagement and demand generation through thought leadership and sales enablement materials.
- Gamification Strategy: Infuse game mechanicssuch as badges points milestones and leaderboardsacross key features to drive participation recognition and behavior change in a measurable meaningful way.
- Persona Understanding: Deeply understand the needs and pain points of core personas including frontline employees people managers HR leaders and executives. Ensure product design messaging and delivery resonate with each audience
About Engage360:
Engage360 is Harris employee engagement suite designed to tackle the critical issue of frontline worker turnover in the hospitality industry. The solution helps businesses foster connected frontline teams by:
- Measuring employee sentiment through various touchpoints
- Providing actionable insights into potential turnover risks
- Enabling employee recognition communication and feedback
- Supporting critical first 90day employee journeys to reduce early turnover
Key Responsibilities:
Product Strategy & Development
- Own the comprehensive product strategy for the Engage360 suite
- Collaborate with the Product and Engineering teams to define and prioritize the product roadmap
- Drive the rapid development of remaining Engage360 components (beyond the current Employee Voice feature)
- Translate market needs and competitive insights into product requirements
- Balance business objectives with technical feasibility and user experience considerations
- Ensure the product delivers measurable ROI for hospitality businesses via reduced turnover and increased employee engagement
Commercial Growth & GotoMarket
- Set aggressive but achievable sales targets for the Engage360 suite
- Collaborate with Sales and Marketing on developing a compelling gotomarket strategy
- Position the product effectively against key competitors (WorkJam Elate QSRSoft Awardco Onaroll)
- Develop pricing strategies that reflect value while remaining competitive
- Create compelling value propositions that resonate with hospitality decisionmakers
- Build business cases to support product investments and customer ROI calculations
Stakeholder Management
- Serve as the primary liaison between the Product team and commercial stakeholders
- Build strong relationships with existing customers to gather feedback and drive product improvements
- Collaborate across departments (Sales Marketing Customer Success) to align on product messaging and delivery
- Present product strategy and performance to executive leadership
- Work with implementation teams to ensure successful customer deployments
Market Intelligence
- Maintain deep knowledge of industry trends affecting employee engagement in hospitality
- Monitor competitor offerings and identify opportunities for differentiation
- Gather and analyze customer feedback to inform product decisions
- Track relevant metrics (turnover rates engagement scores etc. to validate product impact
- Stay informed on labor regulations and compliance requirements that might impact the product
Experience and Skills:
Technical & Business Acumen
- 5 years of product ownership or product management experience preferably in SaaS or HR technology
- Proven track record of successfully bringing products to market and driving adoption
- Strong understanding of product development methodologies
- Ability to interpret data and translate insights into product decisions
- Experience in setting and executing product strategy with commercial outcomes
- Understanding of workforce management challenges in hospitality or similar industries
Leadership & Communication
- Outstanding stakeholder management and communication skills
- Ability to influence without direct authority
- Experience leading small teams
- Presentation skills for pitching to executive audiences and customers
- Ability to translate technical concepts into business benefits
- Experience in working crossfunctionally with Sales Marketing and Customer Success
Industry Knowledge
- Experience in HR tech employee engagement platforms or hospitality technology strongly preferred
- Understanding of retention challenges and employee experience issues in frontline industries
- Familiarity with compliance regulations affecting hospitality workforce management
- Knowledge of competitors in the employee engagement space
The salary range for this position is $140000$200000 (USD).
*Please note this job description is not designed to cover or contain a complete listing of activities duties or responsibilities that are required of the employee for this position. Duties responsibilities and activities may change at any time.*
Required Experience:
Director
Employment Type
Full-Time
