Operations Quality Analyst
Operations Quality Analyst
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$ 25 - 30
1 Vacancy
Job Description
Overview
Knowledge Services is seeking an Operations Quality Analyst for a 10month contract (potential for extension) with the State of Indiana in Indianapolis working onsite in downtown Indianapolis.
- Pay rate is between $2530/hr
- Work schedule is onsite Mon Fri from 7:30am 3:30pm ET
Responsibilities
Operations Quality Analyst Responsibilities:
Part of the Operations Quality Assurance team that is responsible for monitoring the processes procedures and controls of a group system of state retirement plans ensuring performance and quality of work is maintained while conforming to the State and Federal retirement laws.
Perform quality control audits on member accounts to verify service adjusted internally is accurate and test accuracy of service incremented by system.
Perform quality control audits in accordance with the established systematic audit criteria and sampling plan to ensure accuracy of data inputs on both initialretirement postretirement survivor and death accounts and compliance with state retirement plan provisions.
Perform quality control reviews of manual payment entries to verify accuracy.
Review other processes such as account balance adjustments social security number changes account merges and manually created calculations.
Provide support in the analysis of various internal and external reports.
Reconcile complex discrepancies between accounts.
Assist with special quality assurance/control projects when assigned.
Perform related duties as assigned.
Qualifications
Operations Quality Analyst Requirements:
At least 1 year of data processing or relevant experience preferred; not required
Associate degree in Accounting Finance or businessrelated field preferred
Accredited Training
Basic knowledge of federal and state tax laws policies and procedures as they pertain to the agency
General knowledge of organization functions goals and purposes of department and agency
Customer focus mindset
Basic problem solving analytical and decisionmaking skills
Ability to attain and maintain high production levels efficiently and accurately
Good organizational and time management skills and ability to produce accurate quality work
Ability to interpret work papers from various internal and external reports
Ability to develop and maintain good work relationships and be an effective team member
Pursue continuous improvement in various aspects of responsibility
Ability to work under pressure of formal schedules and deadlines
Written and verbal communication skills
Ability to perform arithmetic calculations and reconcile discrepancies between accounts
Basic skill level on Microsoft Excel Outlook and Word
General understanding of internal controls
Ability to multitask and able to readily shift priorities
Ability to work independently with minimal supervision
Knowledge Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.
Required Experience:
IC
Employment Type
Temp
