Tier 2 Helpdesk Lead CAB Manager for Tech Control
Tier 2 Helpdesk Lead CAB Manager for Tech Control
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1 Vacancy
Job Description
Responsibilities & Qualifications
RESPONSIBILITIES
- Oversees the daytoday operations of the Technical Control Facility (TCF) Service Desk specifically focusing on Pentagon Primary Technical Control Facility (PPTCF) and Pentagon Alternate Technical Control Facility (PATCF).
- Monitor the Tech Control group email box for DISA ASI messages coordinate with the ASI team and process JSP ASI requests.
- Oversee all tasks related to the daytoday operations of the Technical Control Facility Service Desk.
- Provide TierII Work Center support to receive and log trouble calls track resolve and close trouble tickets according to JSP guidelines.
- Institute and maintain a Training Program in accordance with DISAC standards.
- Develop training plans conduct inperson training classes and maintain the Tech Control training lab.
- Demonstrated excellence in planning directing and managing IT operations help desks.
- Demonstrated successful working knowledge and supervision of help desk employees.
- Knowledge of Tech Control equipment such as Switches Encryption devices Network Operation Consoles and Circuits.
- Knowledge of networking and networkbased software applications.
- Demonstrated ability for oral and written communication with the highest levels of management.
- Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC.
- Must have expert knowledge in translating high level functional and technical requirements based on interactions with the user community.
- Knowledge in handling and managing incidents and service requests for activities such as changes problems configurations and requisitions for equipment and services.
REQUIRED QUALIFICATIONS
- Experience:
- 5 years with help desk support and operation in a DoD IT environment
- 5 years providing customers with daytoday support by responding to documenting tracking resolving and managing customer issues questions and requests.
- Certifications:
- HDI Support Center Manager or equivalent
- Education:
- Bachelors degree in related field
- Clearance: Must possess a Top Secret/SCI clearance
Overview
We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to join our team supporting DISA JSP ETM in Arlington VA.
TekSynap is a fastgrowing hightech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our fulltime employees a competitive benefits package to include health dental vision 401K life insurance shortterm and longterm disability plans vacation time and holidays.
Visit us at www.TekSynap.
Apply now to explore jobs with us!
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Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Arlington VA
- Type of environment: Office
- Noise level: Medium
- Work schedule: Schedule is day shift Monday Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 10
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to use hands to handle feel touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
U.S. Citizen
Top Secret/SCI clearance
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex sexual orientation gender identity protected veteran status national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all companysponsored activities and all employment actions such as promotions compensation benefits and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application please contactfor assistance.
Required Experience:
Manager
Employment Type
Full-Time
