Patient Accounts Representative - Customer Service
Patient Accounts Representative - Customer Service
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Job Description
Overview:
Schedule: MondayFriday (Day Shift)
Training is provided onsite and then fully remote after probation period is completed. Occasional onsite meetings every month
Job Description Summary:
Job Description:
- Addresses concerns and questions and resolves issues and complaints in a timely manner.
- Communicates with patients to discuss billing questions and payment options. Negotiates payment arrangements and helps families obtain financial assistance.
- Collaborates with collection agencies insurance companies and internal departments to collect payments.
- Processes all Returned Mail including skip tracing and contacting doctors offices for information.
- Assists in resolving payer problems and billing and reimbursement issues.
- Maintains patient records and ensures confidentiality of sensitive information.
Education Requirement:
- High school diploma or GED required.
- Associates degree preferred.
Licensure Requirement:
(not specified)
Certifications:
(not specified)
Skills:
- Knowledge of medical terminology various claim forms third party contracts and payment patterns CPT and ICD9 coding and reimbursement regulations and policies of thirdparty payers.
- Ability to relate to diverse age and demographic backgrounds.
- Knowledge of Healthy Start BCMH AEMA and Financial Assistance.
- The ability to do data entry and work a calculator.
- Problem identification and problem solving skills are required.
- Excellent interpersonal verbal and written communication skills.
- Excellent organization skills and the ability to comprehend and follow written and verbal instructions.
Experience:
- Four years experience in customer service required.
- Two years experience in medical billing and claims followup required.
- One year experience working on a mainframe computer. Experience using Outlook Word and Excel required.
Physical Requirements:
OCCASIONALLY: Lifting / Carrying: 010 lbs Lifting / Carrying: 1120 lbs Pushing / Pulling: 2640 lbs Reaching above shoulder Squat/kneel Standing Walking
FREQUENTLY: Peripheral vision
CONTINUOUSLY: Audible speech Color vision Computer skills Decision Making Depth perception Flexing/extending of neck Hand use: grasping gripping turning Hearing acuity Interpreting Data Problem solving Pushing / Pulling: 025 lbs Repetitive hand/arm use Seeing Far/near Sitting
Additional Physical Requirements performed but not listed above:
(not specified)
The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified nor is it intended to limit or modify the right of any supervisor to assign direct and control the work of employees under their supervision. EOE M/F/Disability/Vet
Required Experience:
Unclear Seniority
Employment Type
Full-Time
