Branch Manager - Bedford TX
Branch Manager - Bedford TX
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$ 90510 - 100567
1 Vacancy
Job Description
For over 89 years we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest exclusive firefighter credit union in the nation with over $2.0B in assets we serve over 64000 members in more than 1000 fire departments.
Are you a dynamic and enthusiastic leader with a passion for serving the community Currently we have an immediate opening in our Bedford TX branch for a Branch Manager (Regional Office Manager) to join our team!
The Manager Regional Office is responsible for the branch operations of the regional office. They are responsible for leading and developing their team providing afterhour member support attaining production goals and expanding membership while delivering legendary member experience. The Regional Office Manager is also responsible for promoting membership expansion by networking with local fire stations unions professional firefighter organizations and attending events.
Primary Responsibilities:
- Managing all regional office operations. This includes performing routine audits as necessary and fulfilling fiduciary responsibilities.
- Ensuring members needs are met through a consultative approach going above & beyond whenever possible through multiple channels from traditional phone interactions to inperson conversations to Improve the Financial Lives of Our Fire Family and ensuring every member every time isreceiving legendary service across all interactions.
- Promoting membership expansion by networking with local fire stations unions professional firefighter organizations and attending events where brand exposure is optimal. This includes working with the business development team when needed to support this effort.
- Handling escalations which include researching and responding to member inquiries in a timely manner. This includes working with other departments to coordinate responses research resolutions or carry out other required duties to support our membership.
- Effectively managing lending and deposit pipelines.
- Forecasting and scheduling teams to provide members with adequate coverage each day.
Leadership Responsibilities:
- Regularly meeting with each team member managers and FSCs to coach and mentor to ensure alignment around FFCUs mission vision and values.
- Providing team members with training tools and resources to successfully perform their jobs.
- Holding teams accountable for meeting all service level agreements ensuring the teams work is accurate/efficient and providing coaching feedback or training as needed.
- Providing and ensuring development opportunities are available for team members as part of their overall career path with the Credit Union.
- Leading change by identifying opportunities that consistently raise the bar and improve service levels.
- Assisting the Credit Union with executing the business plan of the organization.
Basic Qualifications:
- Education: Bachelors degree in Business Administration Finance Accounting Economics or a related field.
- Minimum of 3 years experience as a branch manager or a financial services branch representative.
- Experience supervising or managing employees.
- Experience with sales and operations at a financial institution.
Benefits:
We offer exceptional benefits to our employees including:
- Competitive salary with a pay for performance bonus
- Fully paid Medical Dental and Vision benefits package for employees.
- Fully paid Life insurance AD&D short and longterm disability coverage
- 401k plan with a 3 safe harbor from the credit union and a matching program of up to 4
- Education reimbursement of up to $5250 annually along with a 0 education loan assistance program
- Pet Insurance
- 4 weeks of PTO annually including 2 days of float time.
- 9 paid holidays plus 2 half days
Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills expertise and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members.
Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race color religion age gender marital status physical or mental disability medical condition pregnancy sexual orientation gender identity or expression national origin veteran status genetic information or any other status protected under federal state or local law. Firefighters First Federal Credit Union is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation contact Human Resources at
Required Experience:
Manager
Employment Type
Full-Time
