ServiceNow Business Analyst with QA Experience
ServiceNow Business Analyst with QA Experience
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: ServiceNow Business Analyst with QA Experience
Job Duration: Longterm Term Contract
Job Location: Bay Area CA (Hybrid 2 Days Onsite)
Overview:
We seek a highly motivated and detailoriented ServiceNow Business Analyst to join our dynamic team. The ideal candidate will be a crucial liaison between stakeholders and our ServiceNow development team ensuring that business needs are accurately translated into effective ServiceNow solutions. This role requires a strong understanding of the ServiceNow platform excellent communication skills and a proven ability to manage requirements throughout the development lifecycle.
Responsibilities:
- Stakeholder Engagement:
- Conduct thorough interviews workshops and meetings with stakeholders to understand their business requirements and needs within the ServiceNow platform.
- Build and maintain strong relationships with stakeholders at all levels of the organization.
- Facilitate clear and effective communication between business users and the development team.
- Requirements Gathering and Documentation:
- Elicit analyze and document business requirements functional requirements and nonfunctional requirements related to ServiceNow implementations.
- Translate business requirements into clear and concise user stories within the ServiceNow platform.
- Create detailed process flows use cases and other relevant documentation.
- Backlog Management:
- Maintain and prioritize the ServiceNow development backlog.
- Groom user stories with the development team to ensure clarity and feasibility.
- Assign user stories to ServiceNow developers and track progress.
- Testing and Quality Assurance:
- Develop and execute test cases to validate that ServiceNow solutions meet business requirements.
- Assist with user acceptance testing (UAT) and gather feedback from stakeholders.
- Identify and document defects and work with the development team to resolve them.
- ServiceNow Expertise:
- Maintain a strong understanding of the ServiceNow platform and its capabilities.
Qualifications:
- Bachelors degree in Business Administration Information Technology or a related field.
- Proven experience as a Business Analyst with a focus on the ServiceNow platform.
- Strong understanding of ServiceNow modules and functionalities (e.g. ITSM ITIL etc..
- Excellent analytical problemsolving and communication skills.
- Ability to work independently and as part of a team.
- Strong documentation skills.
- Certified in ServiceNow (Admin or Developer).
Preferred Skills:
- ITIL certification.
- Experience with ServiceNow development.
Required Experience:
IC
Employment Type
Contract
