Onboarding Manager - Vori
Onboarding Manager - Vori
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1 Vacancy
Job Description
- Client: Vori
- Website: Vori
- Job Title: Onboarding Manager
- Location: Hybrid/ San Francisco CA. 1 day per week in the office
About Vori:
Vori is transforming the future of the $1T grocery industry. Vori is a rapidly growing fintech vertical AI startup that provides an integrated operating system POS payment processing and inventory management. We help local and regional grocery businesses thrive and compete against retail giants like Walmart and Amazon. Our mission is to reduce food waste and food insecurity nourishing communities across the country.
About This Role:
Vori is seeking a proactive and highly motivatedOnboarding Managerto work with customers postsale ensuring seamless implementations and longterm satisfaction. Youll be the primary point of contact for new customers guiding them through onboarding and beyond while collaborating crossfunctionally to refine workflows and drive product adoption.
Were looking for someone customerfocused technically adept in hardware and networking and comfortable operating in a fastpaced highgrowth environment. If youre a worldclass project manager who loves food and empowering small businesses join us!
What youll do:
- Customer Onboarding:Own the postsale experience ensuring smooth transitions addressing blockers and setting up stores for success.
- Drive Adoption & Growth:Optimize product usage increase engagement and identify new opportunities for services and features.
- Elevate Internal Processes:Improve onboarding workflows contribute to SOPs and collaborate with Product Engineering and Sales.
- Advocate for Customers:Translate customer needs into actionable insights to enhance both product and support experiences.
- Build a WorldClass Team:Help scale operations and cultivate a strong missiondriven culture.
What were looking for
- 3 years implementing complex software with SMBs.
- Exceptional communication skills with the ability to engage all levels from store associates to executives.
- Ability to explain technical concepts in businessfriendly terms.
- Experience leading crossfunctional teams to solve customer needs.
- Strong analytical and problemsolving skills.
- Open to travel to customer sites in some cases 1520 travel)
Nice To Haves:
- Experience in payments pointofsale vertical SaaS or supply chain tech.
- Grocery industry background is a huge plus.
- Startup experience or 01 product development.
- Proficiency with Figma for visual communication.
What we offer:
- Opportunity to work with a worldclass diverse team
- Competitive salary & equity with early exercise options.
- Hybrid work model (weekly inoffice SF meetup).
- Home office stipend personal financial advisor.
- Unlimited PTO (minimum 21 days off) & generous parental leave.
- Health dental and vision insurance.
- Team events and retreats.
#Vori
Gallagher Flynn & Company LLP has been retained to conduct this search. Interested candidates may apply by sending a resume and cover letter to Samantha Leveston Strategic Talent Advisor. While we appreciate all interest in this opportunity only candidates most closely aligned with our search will be contacted.
Disclaimer: Whats listed above is representative of the responsibilities of the position but is not meant to be an exhaustive list. Responsibilities may change during employment at the companys discretion. Gallagher Flynn and Company and our clients do not discriminate in employment based on race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization retaliation parental status military service or other nonmerit factors.
Required Experience:
Manager
Employment Type
Full-Time
