Call Team Associate
Call Team Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Answer & make calls to patients to address their needs or issues regarding Savannah Dental.
Respond efficiently & accurately to callers engage in active listening explain possible solutions &
ensure that patients feel supported & valued.
o Note all important details of conversation in notes.
Fill out Pink Sheets thoroughly when talking to new patients/leads & track in spreadsheet.
Call patients to confirm their appointments 3 days out.
o Utilize all communication platforms available (call email Weave) until patients can be
reached.
Call patients that are due for cleanings make notes for tracking & follow up.
Make calls off of Recall
Fill hygiene openings.
Check messages before breaks/leaving & call back all patients
Follow Tower scripts & tools to provide the best communication and customer service.
Follow up on Simplifye
Participate in training & other learning opportunities to expand knowledge & skills.
Adhere to all company policies & procedures.
Other duties as assigned by Call Center Lead
Required Skills/Abilities:
Exceptional customer service & active listening while multitasking
Excellent verbal & written communication skills
Friendly positive attitude
Comfortability using several different technologicalbased programs & tools
Required Experience:
IC
Employment Type
Full-Time
