Shift Supervisor
Shift Supervisor
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Job Description
We are looking for a Team Leader dedicated to delivering excellent guest service delicious beverages as well as managing shift team members. Leadership and supervisory experience required.
Compensation/Benefits
- We offer a competitive hourly wage $19.00 $20.00 includes tips) and the opportunity for advancement that includes pay increases
- Flexible work hours
- Tightknit team in a fun work environment
Immediate Supervisors
Owners
Responsibilities
Promotes and develops the Sweetwaters culture by:
- Practicing upholding and implementing Sweetwaters mission vision and core values.
- Ensuring drink recipes are followed and beverages are prepared with consistency.
- Developing and nurturing a team environment while overseeing and ensuring tasks are completed.
- Adhering to operating standards as set forth in the Team Member Manual.
- Filling shifts and managing schedule changes.
- Participating in cafe meetings as well as one on one meetings with supervisors.
- Timely informing supervisors of any team member guest and/or caf issues that require attention.
Team Guests and Role
- Motivates the Team to deliver excellent guest service and sets shift goals.
- Directs Team members to execute their roles including side jobs while fostering an environment of teamwork.
- Educates guests on beverage choices as well as food options provided by local vendors.
- Coaches the Team on educating guests on beverages and food suggestive selling and prompting guests to join the loyalty program i.e. Sweet Rewards.
- Communicates with the Team by giving clear directions and follows up on completion.
- Monitors guest flow and adjusts the shift staff as necessary.
- Ensures the Team is informed of new information and changes as directed by supervisors.
- Solves guest issues successfully and quickly.
- Models exemplary behavior and attitude.
- Manages each role and able to fill any role to run a smooth shift.
- Verifies and inventories all shipments and product deliveries. Dates and rotates inventory.
- Ensures great guest atmosphere including cleanliness.
- Responsible for counting down the cash drawer with accurate documentation as well as monitoring the Team for correct cash handling procedures.
Sweetwaters at the Pointe at Polaris is an equal opportunity employer. We celebrate diversity in our team and our guests and are committed to creating an inclusive environment for all.
Required Experience:
Manager
Employment Type
Part-Time
