Windows Support Engineer
Windows Support Engineer
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Job Description
A Career with Point72s Technology team
As Point72 continues to reimagine the future of investing our Technology group is constantly improving our companys IT infrastructure positioning us at the forefront of a rapidly evolving technology landscape. Were a team of experts experimenting and discovering new ways to provide exceptional end user experience while embracing enterprise agile methodology. We encourage professional development to ensure you bring innovative ideas to our team while satisfying your own intellectual curiosity.
Our Technology Infrastructure team engineers and operates the foundational technology platforms that power all of the firms applications and businesses. Our disciplines span a broad array of technologies from datacenter infrastructure to large scale cloud services with the shared goal of providing the most reliable performant modern technology platforms to improve timetomarket for our business. We also deliver enduser technology solutions to support the evolving collaboration and productivity needs of our global teams. Our team focuses on innovation and challenging the current state of our infrastructure technology in a fastpaced dynamic and collaborative working environment.
What youll do
- Provide technical support for Windows operating systems including installation configuration and troubleshooting.
- Diagnose and resolve hardware and software issues related to Windows systems.
- Perform system upgrades and patches to ensure security and optimal performance.
- Maintain and manage Active Directory Group Policies and user accounts.
- Collaborate with other IT team members to support network and server infrastructure.
- Monitor system performance and implement performancetuning measures.
- Assist in the development and implementation of IT policies and procedures.
- Document technical processes and create user guides for common issues.
- Provide enduser training and support for Windows applications and tools.
- Participate in oncall support rotation and respond to emergency situations as needed.
- Utilize VMware technologies to manage and optimize virtualized environments.
Whats required
- Bachelors degree in computer science information technology or a related field or equivalent work experience.
- Proven experience as a Windows Support Engineer or similar role.
- Strong knowledge of Windows operating systems (Windows 10 Windows Server 2016/2019.
- Experience with Active Directory Group Policy and user account management.
- Required experience with VMware technologies (e.g. VMware vSphere ESXi).
- Excellent troubleshooting and problemsolving skills.
- Strong communication and interpersonal skills.
- Ability to work independently and manage multiple priorities.
- Commitment to the highest ethical standards
We take care of our people
We invest in our people their careers their health and their wellbeing. When you work here we provide:
- Health care benefits
- Generous parental and family leave policies
- Mental and physical wellness programs
- Volunteer opportunities
- Support for employeeled affinity groups representing women minorities and the LGBT community
- Tuition assistance
About Point72
Point72 is a leading global alternative investment firm led by Steven A. Cohen. Building on more than 30 years of investing experience Point72 seeks to deliver superior returns for its investors through fundamental and systematic investing strategies across asset classes and geographies. We aim to attract and retain the industrys brightest talent by cultivating an investorled culture and committing to our peoples longterm growth. For more information visithttps://point72/.
Employment Type
Full Time
