Trust Safety Operations Manager
Trust Safety Operations Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About the job
The Trust & Safety Operations Manager will manage daytoday operations of our moderation and creator support efforts for our usergenerated content platform. You must be detailoriented visual and selfmotivated.
Responsibilities
- Manage external moderation vendors (budgeting planning hiring resource allocation invoicing quality assurance)
- Act as an escalation point for safety investigation reports and appeals of potential violations of our policies
- Conduct objective fair thorough evidence based unbiased and timely investigations into reported content
- Prepare weekly and monthly reports of our moderation efforts must be proficient with Excel formulas and SQL
- Formulate new content guidelines and safety procedures in collaboration with CANVAS and Brand Safety teams
- Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience
- Keep uptodate on current events and assist with policy research and analysis
Requirements
- Education: B.A./B.S. in Communications Media Studies Journalism Economics Business or related fields
- 35 years experience in trust and safety or related fields (must have experience in UGC moderation and managing external moderation partners)
- Experience working with moderation vendors contractors and BPOs
- Strong proficiency with technology: Experience using Zendesk or other helpdesk software SharePoint MS Office etc
- Proficiency in Excel and/or SQL and experience preparing reports
- Ability to understand and analyze complex cases
- Culturally aware of trends and pop culture in United States
- Selfstarter and ahead of the game
- Technically savvy and able to quickly learn new systems
- Interested in content policy compliance and/or internet governance
- Must have experience working with multicultural company
- Multilingual in Spanish French or German highly preferred
Required Experience:
Manager
Employment Type
Full Time
