Vice President Operations Account Manager - Correspondent Lending
Vice President Operations Account Manager - Correspondent Lending
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$ 92450 - 114203
1 Vacancy
Job Description
Job Title:
Vice President Operations Account Manager Correspondent LendingLocation:
CA Westlake VillageWhat youll do:
We are looking for a strong leader to lead a team of Correspondent Lending Operations Account Representatives (OARs). The OARs are responsible for the operational management of client loan pipelines and overall relationships providing quality service by maintaining client accounts (pipeline management) including managing aged loans leading regular client calls and following up on escalations as needed. The successful candidate will need to be able to lead this team by example while bringing on their leadership ability to manage escalations and look for ways to process improve.- Lead a team of client centric OARs to facilitate loan review throughput meeting client and organizational expectations regarding service level productivity and quality
- Establish and ensure client communications meet quality expectations in terms of accuracy efficiency and timeliness
- Audit loan files to ensure the various reviews have been completed with accuracy
- Manage seller complaints as needed focusing on the smallest of details to ensure prevention versus reaction to client concerns
- Constantly analyze current process for ways to increase productivity and quality while reducing expenses
What youll need:
- 3 years management experience related to mortgage loan production or client services
- 610 years of mortgage experience with a thorough understanding of mortgage loans
- Bachelors degree in a businessrelated field required
- Demonstrated leadership skills in roles of increased responsibility
- Demonstrated experience in identifying and remediating process deficiencies to improve operational efficiency
- Demonstrated experience in a client service environment
- Excellent written and verbal communication skills
- Must be a selfstarter and selfmotivated to meet job expectations and goals
- Must be able to motivate others to meet their own job expectations and goals
- Must be organized responsible and able to use good judgment
- Ability to thrive in a fastpaced multitasking environment and to manage multiple deadlines
- Ability to work independently and as a team player
- Basic proficiency in Microsoft Office products (Excel Word etc.
Benefits youll love:
We offer all the important things youd want like competitive salaries an ownership stake in the company medical and dental insurance time off a great 401k matching program tuition assistance program an employee volunteer program and a wellness program. In addition youll have the opportunity to bolster your business knowledge learning the ins and outs of how successful companies operate and manage their finances giving you invaluable handson experience to help grow your career!
About the company:
AmeriHome Mortgage is a Western Alliance Bank company. Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona Alliance Association Bank Bank of Nevada Bridge Bank First Independent Bank and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race sex color religion age nation origin marital status disability protected veteran status sexual orientation gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying please email or call. When contacting us please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
Western Alliance Bancorporation
Required Experience:
Chief
Employment Type
Full-Time
