Dental Insurance Coordinator
Treating people like family for over 41 years and creating an experience that exceeds an expectation
Become a part of the dynamic and vibrant team at Babylon Dental Care where the focus extends beyond dental care to making a profound impact on our community and enhancing the lives of our patients. As a foundational provider of general specialty dental services and Sleep/Airway Disorder treatments Babylon Dental Care is recognized for its commitment to excellence compassion and unmatched patient care. We are currently seeking an Insurance Coordinator to infuse new energy into our Insurance/Front Desk teams. Our Great South Bay location in West Babylon NY is a welcoming and warm environment intentionally designed to promote collaboration and foster creativity. The intention of this role is to create everyday service success while offering opportunities for growth and advancement if desired by the professional.
Why Babylon Dental Care
- A Caring Legacy: Step into a role where your work directly contributes to a legacy of exceptional dental care and community service. Privately owned we honor all who want to serve.
- Collaborative Practice Environment: Enjoy an environment created to foster and motivate all to learn the basics of service. Our team works together to help one another serve our patients with the highest quality of care. We recognize and appreciate the wholehearted professional you feel called to be.
- Growth and Development: At Babylon Dental Care your professional development is paramount. We invest in each team members growth ensuring that your career flourishes with us.
What you can expect:
A fastpaced challenging and exciting work atmosphere where everyone is focused on making you successful and happy in your role.
Training! We will train you to become a great Insurance Coordinator and our (very unique) Global Training program allows you to see how/what all departments do to support you in your role. Some of our Insurance Coordinators have moved into roles as Front Desk Team Leads Insurance Department Team Leads Hygiene Coordinator Team Leads and even Practice Administrators.
We give plenty of support and were with you every step of the way! You start your BDC journey with a 15 day Global Training and your own Ambassador to walk you through it all. Our intention during the beginning days is to introduce you to BDCs entire service culture mindset and give you customized and or individualized training needed to master your role as an Insurance Coordinator.
What we will ask of you:
Commitment to Babylon Dental Care and the patients we serve. Teamwork and a willingness to learn every day! This role can be your stepping stone to success and professional growth within our practice! The skys the limit!
Our Insurance department is very busy so we need someone who is:
- Reliable and team orientated.
- Out of the box thinker and collaborative to support our growth.
- Empathic and compassionate.
- High level of professional presence.
- Ability to multitask in a fast paced environment.
- Open to learn all about technologies that will enhance our patient care and service.
- Self motivated takes initiative without constant direction.
- Calm under pressure strong communicator.
- Strong Mathematical skills.
We expect you to be personally responsible for being ontime and present for every shift you work and always willing to go the extra mile for our patients!
Knowledge of Dentrix Ascend (or other dental software) would be helpful in setting you up for success but not mandatory. Ability and open to learn our dental software. Strong Dental Insurance knowledge is required for the most success in this role.
Heres an example of what a Insurance Coordinator might do in a day:
- Educate our patients about the details of their treatment plan and associated fees after the Dentist has diagnosed and reviewed their options with them. You potentially clarify what the patient may have heard or think they heard. This can be in collaboration with our Patient Coordinators.
- Help patients understand their dental insurance benefits and their potential out of pocket costs associated with the dental care they want or need. Review with Patient Coordinators our patients financial responsibility based on any Insurance predeterminations. You will essentially be mentoring our Patient Coordinators in developing a greater sense of Dental Insurance Billing.
- Monitor Predeterminations sent to Patients Insurance companies. Keeping an eye on their timely return to move forward with patients care. Communicate with Patient Coordinators about any issues that may arise.
- Collaborate with our financial team and or Patient Coordinators to address and collect patient balances when they are set to return to the Practice for care.
- Comfortable with keeping up to date with email communications as the day goes on.
- Keeping an eye on any claims denied or rejected and in an immediate fashion dealing with all barriers to ensure Practice payment.
- Assisting Providers with any further documentation needed to secure timely payment of claims.
- Constant collaborator in helping Front Desk team increase their knowledge of dental insurance billing.
- Mentoring new team members when comfortable and can create value.
- Work collaboratively with the entire Practice to meet or exceed monthly goals so all can receive their check exercise bonus!
- Generate and review reports when directed.
- Helping when needed to recredential any providers within the Practices.
- Proactively follow up on any outstanding Insurance claims and resolve to obtain payment.
- Enter Insurance payments accurately.
- Verify eligibility and benefits for ortho and dental patients.
- Send insurance claims & preauthorizations manually & electronically with necessary attachments and information.
- Help assume responsibility to decrease accounts receivable.
- Biggest task to do is the close out & balance at end of night.
Were looking for someone who has:
- Three or more years experience in dental insurance billing departments. General dental practice experience is a must three to five years preferred. Orthodontic billing experience of three to five years will be valued greatly.
- Flexibility in regards to scheduling. Our office is open 6 days a week including early morning late evenings and some holidays. Insurance Coordinators work every other Saturday.
- Experience providing exceptional hospitalityinspired customer service in a fastpaced Practice.
- Excellent attention to detail and high follow through.
- The ability to calculate percentages accurately and quickly. Very strong math skills. Strong ability to understand and explain EOBs.
- A positive friendly and enthusiastic attitude. Collaborative and comfortable in communications with patients regarding sensitive financial concerns.
- Outstanding teamwork skills and the ability work with a diverse group of people.
- Bilingual in English and Spanish welcomed.
Education:
- High school or equivalent (Required).
- College degree preferred.
Babylon Dental Care Perks:
- Competitive Compensation: Earn $22 to $28 per hour reflective of your skills and dedication.
- Comprehensive Benefits: Enjoy paid holidays personal time off sick time (as per NYS law) health insurance options available a $2500 dental credit for your own dental needs within the Practices and a 401K with employer match. Monthly team bonus opportunities are extended. Most benefits start after your probationary period of 90 days. You start accruing sick time from day one as per NYS and the Practice extends PTO within year one.
- Professional Growth: Opportunities for learning and advancement in a supportive environment that values innovation and hard work.
Are you ready to make a tangible difference in peoples lives contribute to a meaningful legacy and grow your career in a supportive and dynamic environment If so Babylon Dental Care is waiting for you. Join us in our mission to not just care for smiles but to create them within our community and our team. Apply today and embark on a journey where your work truly matters.
Visit our website to learn more about our organization and the exciting opportunity to be part of a team that is dedicated to providing exceptional dental care and exceeding patient expectations.
Also get a firsthand view of what its like to be a member of our team by watching video interviews with our team members on Youtube/BabylonDentalCareGSB
We look forward to meeting you!
At Babylon Dental Care we foster a collaborative work environment where are team members are supported and recognized for being whole hearted professionals connecting with our patients while delivering superior dental care. We believe our team is our greatest asset and we invest in each and every members personal and professional development. In all we do we embrace and demonstrate our core values... if they resonate with you we welcome the opportunity to meet you!
OUR CORE VALUES
TEAMWORK
We create a culture of teamwork in which staff members willingly help one another reach their potential for the greater good of BDC and our patients.
GROWTH MINDSET
We foster an environment that welcomes and supports creativity and intelligence allowing the individual and company to continually grow and improve.
SERVING
We are committed to serving our patients and one another with genuine respect in a warm and inviting atmosphere.
QUALITY
our focus is a commitment to excellence in all that we do resulting in superior quality of service.
OVER DELIVER
We are passionate about giving more in value to our patients our community and our practice that what we expect in return.
ETHICAL
We trust one another to be ethical and act with honesty and integrity at all times.
FUN
Smile laugh and bring positive energy to our jobs.