ADA Program Manager
ADA Program Manager
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Salary Not Disclosed
1 Vacancy
Job Description
At MTM Transit it is never just a ride its personal. We understand that our passengers deserve personalized attention and exceptional care and to us every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then we want to talk to you!
What Will Your Job Look Like
The Program Manager works in collaboration with Paratransit Operations to run the day to day operations of the ADA Paratransit Eligibility Center. The Program Manager must ensure the most appropriate timely and effective delivery of ADA Paratransit Eligibility is taking place in accordance with both MTM and Client requirements. The Program Manager ensures contract compliance for the ADA Eligibility Program and ensures all tasks are completed reliably timely within an efficient manner and with proper customer service. This position may be responsible for assisting the assessment team with conducting functional and cognitive assessments with applicants to determine their eligibility and may assist with final eligibility determinations and/or recommendations as needed. The Program Manager also acts as the internal liaison between MTM and the Client to ensure MTM is fully compliant with contract requirements.
This position is contingent upon the receiving the contract.
Location: Livermore CA
What youll do:
- Provide leadership and management of direct and nondirect reports to include the Assessment team members and support Staff
- Establish a working relationship with the Client and act as a liaison to ensure their expectations are met and any requests for information are responded to in a timely manner
- Understand and interpret all aspects of the contracted program and serve as the teams Subject Matter Expert both locally and externally
- Maintain working knowledge and abilities of MTM and Client software
- Educate the Client on MTM procedures to ensure full compliance with the contract including documentation and reporting
- Review service delivery to ensure that the most appropriate and effective abilities assessments are performed
- Respond to any ADA eligibility complaints and properly document response
- Act as a mentor to new employees and assist with the development of team members
- Conduct education training for employees regarding new and ongoing processes and procedures
- Work with support staff to ensure program effectiveness
- Evaluate assessments and determinations with the assessment staff to ensure accurate results
- Respond to any ADA eligibility or complaints and properly document response
- Determine what functional assessments the applicant will be required to undergo
- Make the final determination regarding eligibility based upon the application interview functional assessment and any supplemental information
- Maintain uptodate knowledge of cognitive and physical functional assessments as well as the Americans with Disabilities Act (ADA)
- Build rapport and communicate with family and natural support network of the applicant
- Submit accurate required reports in a timely manner
- Maintain a positive attitude when interacting with support staff applicants and their caregivers
- Must conform to MTMs HIPAA standards
- Conduct oneonone inperson interviews to assess mobility capabilities as needed
- Conduct physical and/or cognitive functional assessments as needed
- Conduct or perform the following assessments (as needed):
- FACTS Test
- MoCA
- MMSE
- Beck Anxiety Inventory
- Tinetti Gait and Balance Assessment
- Responsible for building required documents and work plans as needed
- Represent the organization by embodying the defined culture and MTM Brand Ambassador behaviors
- Appropriate knowledge and ability to perform and oversee evaluations as required
What youll need:
Experience Education & Certifications:
- H.S. diploma or G.E.D.
- Bachelors degree in Social Services Rehabilitation Ancillary Health Care Profession Business or a related field
- Willing to accept relevant experience and specialized certifications in lieu of a Bachelors degree depending upon contract specifications (Certifications can include: COTA OT PT)
- 5 years of previous leadership or supervisory experience
- 3 years of professional experience working with individuals with disabilities
- Familiarity with the assessment process and making final determinations for eligibility
- Experience and knowledge with the Americans with Disabilities Act (ADA) regulations and sensitivity to issues relating to people with disabilities
- Depending upon location may be required to possess a valid drivers license
Skills:
- Strong interpersonal skills that allow effective working relationships with a diversity of people
- Intermediate level of proficiency or above with the Microsoft Office Suite (Outlook Word PowerPoint & Excel)
- Excellent communication skills
- Excellent organizational and multitasking skills
- Ability to interact effectively with individuals of varying levels of disabilities
- Ability to work flexible hours and adapt to a rapidly changing environment
- Ability to handle confidential information in a professional manner
- Knowledge of the public transportation system & services
Even better if you have...
- Current licensure to practice Physical or Occupational Therapy with a minimum of 5 years experience post licensure preferred
- Experience conducting informationgathering or functional interviews and/or assessments
CPR and First Aid Certification preferred
Whats in it for you:
- Health and Life Insurance Plans
- Dental and Vision Plans
- 401(k) with a company match
- Paid Time Off and Holiday Pay
- Maternity/Paternity Leave
- Casual Dress Environment
- Tuition Reimbursement
- MTM Perks Discount Program
- Leadership Mentoring Opportunities
Minium Salary: $76960/annually
Maximum Salary: $90000annually
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.
#MTMTransit
Required Experience:
Manager
Employment Type
Full-Time
